IT Co-op

Location: Jerseyville

Join Our Team as an IT Co-op at Johnson Electric!

Location: Ancaster, ON (Onsite)
Vacancy Type: Student Co-op Position

Schedule: Full-time, Co-op Term

Travel: Occasional travel to Mississauga or Stratford

As our next IT Co-op
, you’ll be at the forefront of providing first-level IT support, including PC setup, troubleshooting, and user assistance. Your technical skills and customer service mindset will help ensure seamless IT operations across our corporate environment.

Why You’ll Love Working Here:

Global Presence
:
Be part of a global company with diverse teams and the opportunity to work on international projects.

Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.

Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.

Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.

What You’ll Be Doing:

1.

Essential Duties and Responsibilities:

2. Incident Management:

Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.

Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.

PC Setup and Management:

3. Responsible for the setup, installation, and configuration of PCs for new and existing corporate members.

4. Ensure that each PC is equipped with the necessary hardware and software applications to meet specific role requirements.

5. User Support and Communication:

6. Deliver exemplary support and guidance to users, ensuring optimal use and functionality of IT resources.

Maintain a high degree of customer service for all support queries and adhere to all service management principles.

8. Ticket Management:

Ensure that all user queries, issues, and requests are documented using the ticket management platform.

Track, route, and redirect problems to correct resources.

Software Installation and Update:

Assist in the installation, upgrading, and management of software across various user PCs.

Ensure software updates are carried out, maintaining system integrity and security.

9. Hardware and Software Inventory:

Maintain an updated inventory of all hardware and software assets.

Ensure the timely replacement or upgrade of IT assets as and when required.

10. Security Compliance:

Ensure that user PCs are compliant with organizational security policies and protocols.

Assist in the implementation of security protocols and practices on end-user computers.

11. User Training and Onboarding:

Provide necessary training and guidance to users concerning system use.

Support in IT onboarding processes, ensuring new users are equipped with the necessary IT resources.

12. Reporting and Documentation:

Generate reports related to service desk operation and performance.

Maintain comprehensive documentation of issues, solutions, and processes.

13.

Collaboration:

Work cohesively with other IT departments and teams for issue resolution and project implementations.

Act as a liaison between users and higher-level support to ensure timely resolution of issues.

What We’re Looking For:

Working toward a degree in Computer Science, Engineering or equivalent (i.e., Computer / Mechatronics / Smart Manufacturing, etc.)

Minimum 1 yr. experience working in the automotive manufacturing industry.

Demonstrate excellent level of analytical ability, communication and interpersonal skills required to build relationships with team members and customers in solving problems and resolving issues.

Able to communicate effectively both written and verbally.

High level of integrity and accountability with a strong sense of urgency and results-oriented

Thrive to work with minimal supervision; able to collaborate and develop working solutions with different business units on new projects.

Educational Background:
Working towards a Computer Science degree or a related field.

Experience:

Entry-level, previous experience in a similar role would be an advantage.

Operating Systems:
Proficient in Windows, macOS, and Linux environments.

Hardware Knowledge:
Solid understanding of computer…