Guest Services Representative : BC-Sonora -V0P VDepartment: Guest Services

Benefits

• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Wellness resources

We’re hiring a Guest Services Representative to join our world class team at Sonora Resort, a luxury all-inclusive Relais & Châteaux Resort, in the unspoiled wilderness of British Columbia. Nestled in the Discovery Islands, Sonora Resort is a remote location accessed by water taxi from the town of Campbell River on Vancouver Island. This is a Seasonal position that works on site at the Resort in shift work rotations.

Seeking a start date of mid-April.

Our team shares a deep appreciation for the unspoiled wilderness of British Columbia. Our opulent location is an undeniable draw for those seeking an exciting career with a side of adventure. We are completely submerged in the great outdoors with easy access to hiking trails, Florence Lake, and opportunities to get on the water to explore the Inside Passage.

Each one of our team members contributes to the guest experience at Sonora Resort. Working at Sonora means you are part of a team of passionate and trained professionals focused on providing our guests with unique experiences and cherished memories. Sonora Resort is committed to creating an engaging and supportive work environment, with a focus on developing and promoting talent from within.

We offer competitive compensation packages, exciting employee incentives and the opportunity to develop under the prestigious Relais & Châteaux banner.

• All staff are provided with complimentary single bedroom accommodation. Complimentary wifi, cable TV and internet calling provided in each staff room.
• Complimentary meals, snacks and beverages provided from our Staff Kitchen
• Shift work is required from April until October; comprised of 10-21 working days and 4 non-working days, subject to change during peak season; employees are expected to be flexible in their scheduling to meet the needs of the business.
• Water taxi transportation is provided to and from Campbell River for scheduled work shifts
• Staff are required to leave the resort on their scheduled non-working days and are responsible for securing further transportation and accommodation thereafter.
• Team Amenities on site include a staff lounge, fitness facility, hot tub, outdoor staff lounge area, access to trout ponds, hiking trails and Florence Lake where a canoe and stand-up paddleboards are available for staff use.
• Enjoy other great work perks such as:
  • 25% off at Sonora’s Gift Shop and Island Currents Spa (Services & products)
  • Special room rate for Employees & immediate family members visiting Sonora Resort
  • Staff social events and opportunities to experience adventure tours & activities
  • An Employee & Family Assistance Program offering counseling and mental health supports.
  • Employee Referral Bonus Program
• We offer competitive wages, paid hourly, with opportunities for overtime, plus gratuities.

The Guest Services Representative position is responsible for welcoming and rooming guests, managing check-in and check-outs, cash out procedures, and providing information about the resort. This position is also actively involved in the resort Gift Shop and will recommend and sell merchandise and assist with gift shop related administrative work as directed. They will be expected to function within a team environment and provide a world class experience for our guests.

• Demonstrate desired service behaviors in accordance with Relais & Châteaux expectations.
• Perform all check-in and check-out tasks.
• Direct all phone reservations to the reservations team.
• Arrange personalized services and amenities for VIP guests in coordination with other departments.
• Register guests following the rooming chart; communicate any changes or back-to-back room clearances with all relevant departments.
• Know all essential aspects of our resort or hotel operations.
• Maintain updated records of bookings and payments.
• Balance cash drawer by counting cash at end of work shift.
• Respond to guest inquiries and requests in a timely, friendly, professional and efficient manner.
• Assist Guest Service Coordinator with providing guests with information and booking on-site…