Bell Captain Job Sun Peaks British Columbia Canada,Hospitality / Hotel / Catering

Location: Sun Peaks

Reporting to the Guest Services Manager, the Bell Captain is responsible for leading the on-ground operations of the Bell, Concierge, and Bike & Ski Valet teams. This role ensures seamless arrival, departure, and recreational guest experiences while setting the tone for exceptional service delivery. The Bell Captain is a hands-on leader who drives operational efficiency at the front drive, coordinates luggage and equipment management, oversees valet and storage processes, and supports concierge services.

By coaching the team and maintaining high service standards, the Bell Captain directly contributes to guest satisfaction, safety, and overall resort experience. If this sounds like the ideal work environment, fill out an application to work, live, and play where you belong.

Compensation Information: $22.50 per hour

Physical Requirement: Heavy; work activities involve handling loads up to 35 kg; predominantly in an indoor setting.

The perks and benefits you’ll get to enjoy:

Winter/Summer Season Lift, Trail and Golf passes

Initial entitlement to three weeks of paid vacation

Benefits plan and additional wellness components, including Health Spending Account and EFAP

Participation in our RRSP and matching DPSP programs

Company supported training and professional development opportunities

Dining discounts within our hotel & Resort-owned outlets

Retail discounts in our Resort-owned outlets

Friends and family rates at the Sun Peaks Grand Hotel

Reciprocal programs with partnering ski areas & hotels

Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

Supervisory experience within a Front Office team or equivalent customer-facing role with an understanding of the guest service processes

A working knowledge of hotel systems is a strong asset

Post-secondary education in hospitality, or a related field would be an advantage

Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills

A valid BC Class 5 driver’s license, or equivalent

Primary Responsibilities:

Operations:

Oversee the bell desk operations and ensure established SOGs are executed in a professional and consistent manner

Shares Guest Service Best Practices with Bell and Guest Services team through ongoing coaching

Overlook day-to-day operations throughout guest experience outlets (Concierge, Bellhops, Pool Attendant, & Ski-Bike Valet)

Responsible for delivering a range of guest-facing services seamlessly and professionally, including, but not limited to:
Greeting guests entering the lobby in a graciously welcoming manner Luggage assistance for storage/ pickup/ running to vacant inspected rooms Booking shuttles, reservations, ticket sales, & other activities Seasonal valet assistance (Bike & Ski) Park, drive and retrieve vehicles throughout guests stay Golf cart shuttle;
Guest and golf bag drop off and pickup (Summer) Guest services assistance for hotel amenities such as business center, phones, outlet information, and booking the pool and hot tub times

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.


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