Front Desk Agent - Black Diamond ClubFront OfficeKananaskis Village, Alberta
Job in
Kananaskis, Alberta, Canada
Listing for:
Pomeroy Lodging LP
Full Time
position
Listed on 2026-01-21
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hospitality & Tourism, Customer Service Rep, Hotel Front Desk
Salary/Wage Range or Industry Benchmark: 20 CAD Hourly
CAD
20.00
HOUR
Job Description & How to Apply Below
Location: KananaskisJob Description
Front Desk Agent - Black Diamond Club
Rate of Pay: $20.00 per hour
THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.
Experience the Kananaskis Mountain Lodge here:
https:///
Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career.
Join the Marriott family today!
The Role:
As a Front Desk / Concierge at our Black Diamond Club in the Rooms Division, you will play a key role in exceeding guest expectations and shaping their impression of our Lodge. Success in this role requires handling a multitude of tasks in an intense, ever-changing environment and making business decisions upholding the highest guest service standards.
In this highly visible position, you will be responsible for the first and last impression, the check-in and check-out process, guest communication, and delivering authentic hospitality to each and every guest. You will act as an ambassador to help guests in rediscovering the beauty of the Canadian Rockies through various activities inside and outside the resort while promptly addressing their needs, collaborating with other departments, and exceeding expectations with exceptional service.
Job Duties:
Be proficient in all front desk responsibilities, including efficiently checking guests in and out using OPERA software, accurately posting charges, creating itineraries prior to guest arrivals, and handling auditing and reporting tasks.Provide professional, and attentive service at all times while building personal connections to understand and anticipate guest needs.Proactively seek guest feedback, follow up promptly, and take actionable steps to resolve guest complaints to exceed expectations and service recovery.Foster strong and effective communication and promote seamless teamwork amongst other departments such as Housekeeping, Food and Beverage, Sales, and Banquets.Responding to guest’s requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by planning or identifying appropriate providers.Supporting team members in maintaining a clean and welcoming lounge by performing tasks such as clearing tables, replenishing glassware, polishing surfaces, and ensuring overall tidiness and organization.Demonstrate flexibility by being available to work various shifts, including mornings, afternoons, evenings, and holidays.All other duties as assigned.Employment Experience and
Educational Requirements:
To be considered for this role, you have experience with OPERA, POS systems, Excel and Outlook.Able to work well under pressure in a fast-paced environment.Previous hotel front office experience or education completed within hospitality sector required.Degree or Diploma in Hospitality is preferred but not required.Professional in presentation and demeanor.Self-motivated, excellent organizational skills and proven ability to work well under pressure.Must have a valid Alberta Pro Serve certificate.Amazing Perks:
Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.Personal days: 5 per year after 90 days of continued full-time employmentFood and Beverage discounts at ALL 6 of our dining outletsGrowth and development opportunities, both personal and professionalOnsite staff accommodations which include a residence convenience store and employee gymOne meal per day in our employee cafeteria (taxable benefit)Discounts on activities offered through our Activities Committee:
Skydiving, Yoga, rafting, to name a fewShuttle access to Calgary and CanmoreHealth and Wellness benefits (some restrictions may apply)Vacation is accrued starting on your first day of work at a rate of 4% of your earningsDiscounted access to our Nordic Spa*Discounted Ski Pass and Golf rates*Kananaskis Parks PassApply now
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