Hotel Manager, Glacier View Lodge

Location: Western Alberta (Jasper)

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

REQUIRED ROLES & RESPONSIBILTIEIS
Reporting to the Columbia Icefield General Manager, the hotel Manager will provide leadership to entire team at Glacier View Lodge.
Collaborate with peers in the development of the hotel's strategic plan, business plan and play a key role in the implementation and adjustment of plans
Manage Front Office operations and oversee operations of the Hotel.
Ensure all Front Desk team members are properly trained.
Manage the development of capital projects and renovations from an operational viewpoint, and the implementation of plan.
Ensure financial outlooks for hotels are at or above plan, working with division/department heads on proactively responding to business trends and challenges to meet or exceed hotel targets.
Works with all operations to ensure exceptional guest experience, evaluating where and when processes, procedures or policy improvements may be effective.
Acts as a representative for the Hotel with our key business partners, developing new partnerships and maintaining relationships for best business outcomes and community relations.
Act as a guide and a role model for all members of our team to ensure the processes, procedures and standards are consistently delivered.
Identifies broadly impacting challenges, resolving and managing cross departmental service issues.
Conduct weekly room inspections for cleanliness and maintenance
Manage relationships with internal & external guests to understand short- and long-term needs, develop strategies, manage expectations and assess the level of satisfaction with services provided.
Increase leaderships effectiveness and consistency by assisting in recruiting, selecting, orienting, training, coaching, and performance managing.
Develop and participate in succession planning processes to ensure all members of the team receive the necessary coaching and development to grow the talent of tomorrow from within the organization and support the developmental needs of the employee and organization
Proactively manage budget and resources to meet business plan key performance indicators for guest experience, margin and financial improvements.
Developing, implementing and maintaining superior standard operating procedures (e.g. safety, customer service, emergency procedures)
Lead communication during an incident and ensure emergency and first-aid response and documentation to accidents & incidents, both on and off property.
Ensuring adherence of operations to Pursuit policies and procedures; and upholds the "Always Honest" values.

REQUIRED SKILLS & QUALIFICATIONS
3-5 years' experience participating strategically and operationally at a management level.
Post-Secondary diploma/degree in Hospitality Management or related discipline.
A leader in your field, your experience would preferably include a strong background in Front Office and extensive rooms division experience.
An innovative thinker who provides solutions to ensure support of guests and employee needs.
Proven team-builder with outstanding motivational skills and coaching ability.
High degree of professional and business ethics.
Demonstrated commitment to finding new and better ways of working by applying learning, feedback and experience.
Results oriented with the ability to be flexible; and
Energetic, enthusiastic and self-motivated and prepared to exceed our guest and employee expectations

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.
Thoughtfully united by their…