Concierge​/Guest Experience Supervisor, Forest Park Hotel

Location: Western Alberta (Jasper)

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

ROLES & RESPONSIBILITIES
Serve as the point of contact for staff during evenings, weekends, and holidays, providing coverage and additional support as needed.
Oversee guest interactions across seven Jasper properties ensuring seamless experiences and high standards of presentation.
Supervise evening hotel operations, focusing on front office functions, and providing leadership to staff.
Foster a culture of hospitality, assist in training new front desk team members, and provide hands-on support.
Welcome guests warmly, monitor arrivals, and ensure a smooth experience for group and leisure travelers.
Handle guest complaints effectively, taking corrective action to resolve issues and enhance satisfaction.
Coordinate with other departments to ensure smooth operations across shifts and assist with night audit procedures if needed.
Ensure team members are knowledgeable about emergency procedures and prepared to respond appropriately.
Carry the on-call phone several days per week to provide support in the absence of the Guest Services Manager.
Respond to online reviews and guest feedback, addressing concerns and following up in person when necessary.
Conduct random room inspections to uphold Pursuit's quality standards and assist other teams as needed.

REQUIRED SKILLS & QUALIFICATIONS
Proven leadership skills and a passion for coaching and developing employee skills
Strong customer focus providing friendly, professional and efficient service
Effective problem solving and critical thinking skills
Demonstrate high levels of positive energy and a willingness to take on new challenges
Ability to thrive and lead in a fast-paced environment
Attention to detail and good communication and listening skills with local and international guests and staff
Second language skills highly advantageous
Solid knowledge of the products and services
Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
Passion for employee and guest engagement, satisfaction, and safety - Excellent organizational and multi-tasking skills
Proficient in MS Office (Word, PowerPoint and Excel required)
First Aid Training an asset
Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.

The starting wage for this role is $22.00/hour.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P Small Cap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?
At Pursuit, our locations are more than just a place to work - it's a space where you can bring your whole self, collaborate with talented…