Assistant Guest Experience Manager, Golden Skybridge

Location: Upper Columbia Region (Golden)

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

ROLE & RESPONSIBILITIES
This role will be responsible for improving line management, health and safety, programming, cleanliness and overall guest experience.
Manage day-to-day operations of Ticket Offices through out the Golden Skybridge.
Support, coach and ensure that each member of the Guest Experience team provides an upbeat and professional guest service that goes above and beyond our guests expectations
Ensure all guest areas are kept clean by embracing the Pursuit Value to Honour Place Managing lines ensuring positive guests experiences
Leading the team to manage both the arrival and departure of guests ensuring a world class impression
Ensuring all staff are knowledgeable, by providing each visitor with the highest quality experience and by maximizing revenue through sales of all our products and services
Directing, leading and supporting the Guest Experience team
Hiring, Training, orientation and evaluation of all Guest Experience employees
Maintain positive working relationships with tour companies, suppliers and other departments
Ensure all guest experience employees adhere to corporate grooming standards and enforce the highest level of presentation and professional conduct
Ensure smooth operation of computer systems and arranging for repairs as needed, act as an on-site contact for Guest Experience IT systems
Assist in overseeing the daily reconciliation of cash reports and applicable corrections and adjustments. As well as any payroll needs, with regards to labour
Ensure cash security by enforcing policies and authorized access to the safes and safe cash handling procedures in the ticketing areas
Inform staff of new clients, payment procedures and special functions.
Health and Safety champion for the department, being a leader to all emergency and safety protocols
Manage staffing levels and department scheduling
Handing guest complaints

REQUIRED SKILLS & QUALIFICATIONS
A minimum of two-three years supervisory/management experience with proven ability to manage a large team, including experience in payroll, scheduling, recognition, and progressive discipline
Employee training experience including POS, customer service and operational skills Strong organizational skills and ability to thrive in a fast-paced environment
Strong customer focus providing friendly, professional and efficient service Effective problem solving and critical thinking skills
Demonstrate high levels of positive energy and a willingness to take on new challenges
Strong communication and listening skills with local and international guests and staff, second language skills highly advantageous
Accuracy and efficiency in handling large cash/card transactions under fast-paced and busy conditions and experience with cash reconciliation
Passion for employee and guest safety
Proficient in MS Office (Word, PowerPoint and Excel required) First Aid Training an asset
Meet and set a strong example for Pursuit grooming standards
Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs

The starting wage for this role is $21.50

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of…