Guest Experience Supervisor, Maligne Lake

Location: Western Alberta (Jasper)

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.
ROLE & RESPONSIBILITIES
Provide direction, leadership and daily support to the guest services team, ensuring that team members deliver a positive and memorable hospitality experience
Coordinate and participate in the daily running of the guest services operation, in both the ticket office and boathouse in addition to scheduling, recognition and performance management duties
Assist guests by providing information on Maligne Lake and Pursuit services and amenities, and by promoting and selling our related products and services
Guest supervisor duties also include covering dispatching duties: operational communications/responding to and adapting to emergencies and equipment failures and coordination of the daily tour schedule.
Implement and deliver the standard operating policies and procedures as they relate to the guest services operations, safety and employee engagement standards and practices
Recognize and identify business needs and adjust frontline sales strategies
Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, cash outs
Assisting dispatch with effective tour inventory management to maximize visitation and/or operational efficiency

REQUIRED SKILLS & QUALIFICATIONS
Previous supervisory, point of sale, cash handling experience
A strong hospitality-focused approach with a natural ability to proactively listen and empathize with guests
A passion for coaching and developing employees - Mature, energetic, dependable and self-motivated team player with a high attention to detail
A calm personality, comfortable working and making decisions in a fast-paced, high-pressure environment
Fluent and articulate in English, ability to communicate and comprehend over two-way radio required
Experience using RTP POS Software, an asset
Class 5 driver's license (clean abstract) an asset
Must meet the organization's grooming and appearance standards

The starting wage for this role is $21.00/hour.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P Small Cap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?
At Pursuit, our locations are more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination.

To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the and live each day with purpose, turning moments into memories

PURSUIT PERKS
Join an inclusive, global team and make life-long connections

Enjoy free access to Pursuit attractions and 50% off for friends

Get discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without…