Guest Experience Supervisor, Columbia Icefield

Location: Western Alberta (Jasper)

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

Based at the remote Columbia Icefield in Jasper National Park, this on site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You'll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world famous Glacier Adventure and Skywalk. Staff live on site with accommodations and three hot meals per day.
• $20/day housing and meals

• End of season retention bonus up to $1.50/hr

ROLE & RESPONSIBILITIES
Coordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling, recognition and performance management duties - all with best office view you could ask for!
Oversee the daily operations of the Guest Experience team including Agents and Lead Hands including acting as "on the floor" daily leadership.
Collaborate with the Transportation team, primarily Dispatch, to ensure operational efficiency and to identify problems and solutions as needed.
Support, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests' expectations
Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices
Focus on operational excellence, employee training and development, service standards and consistencies. Ensure delivery on key performance areas and relaying feedback and solutions to the Leadership team
Recognizing and identifying, business needs and adjusting frontline strategies
Assist Guest Experience Manager with tasks in a timely and detailed manner in a variety of tasks including administration
Uphold the high standard of environmental stewardship expected for all employees
Other duties as assigned

REQUIRED SKILLS & QUALIFICATIONS
Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
Must get excited at the idea of living and working in a remote (yet very social) environment
Seeking someone mature, energetic, dependable and self-driven to lead the Guest Experience team
Needs to have the ability to thrive and lead independently in a fast-paced, high pressure environment
Previous supervisory, cash reconciliation and cash handling experience, required
Strong administrative skills and a Class 5 driver's license (clean abstract) an asset
Ability to think on the fly and outside the box to solve problems with a positive attitude
Guest service-oriented mindset and a passion for coaching and developing employee skills
Previous experience using RTP POS system, an asset
Second language is an asset
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment
Be prepared for all season weather (Snow, Rain, Wind, Hail)
To honour our commitment to be "Always Honest" all employees must consent to a criminal record check
Standard First-Aid or higher an asset

The starting wage for this role is $21.00/hour.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.
Thoughtfully united by their unique power to inspire and…