Bilingual Client Solutions Specialist

Location: Atlantic

Salary Range - $47,000 - $50,000 annually
Why Join NBI?
Northern BI has been a trusted leader in telematics since 2008 and has experienced strong, consistent double‑digit growth over the past five years. With an exceptional client retention rate of over 95%, we’re known for our hands‑on, collaborative approach and our commitment to delivering outstanding customer support. As a top global Geotab partner, we take pride in the quality of our solutions and the strength of our team.

We also offer competitive bonus programs for all roles, reinforcing our dedication to recognizing and rewarding great work.

About the Role
As a Bilingual Client Solutions Specialist, you will play a key role in onboarding and supporting our clients. You will deliver training, provide technical assistance, and troubleshoot both hardware and software issues. You will also guide clients through software features, configure reports in Excel, and ensure they receive a positive and seamless experience.

This position can be remote across Canada, or hybrid within Atlantic Canada.

Responsibilities

Provide professional customer services support to NBI clients

Support My Geotab, Geotab hardware, and third‑party hardware and software

Provide successful resolution to customer complaints

Train internal staff as required

Provide introductory software training to new clients

Provide software training to new users of existing clients

Provide software/hardware refresher training to existing clients

Provide impromptu “how to” sessions on specific items in the software

Report escalating and severe customer concerns and issues to management

Demonstrated professionalism and poise

Preserve the confidentiality and security of customer data and information

Exceptional relationship building skills

Escalate cases to Geotab and third‑party vendors to resolve complex problems

Identify software bugs and record and escalat as required

Qualifications

You are bilingual in French and English (required)

You have post‑secondary education or equivalent experience

You have 1–3 years of experience in training, technical service, or support

You are proficient in Microsoft Office, especially Excel

You have experience using CRM platforms (Salesforce preferred)

Your written and verbal communication skills are clear, professional, and effective

You possess strong attention to detail and excellent organizational skills

You can work rotational shifts Monday–Friday between 8:00 am–9:00 (Use the "Apply for this Job" box below). shifts include 8–5, 9–6, and 12–9

You are comfortable working either in‑office or remotely

Work With Us

We’re looking for people who are passionate about what they do, who believe in our core values, and who strive to go above and beyond for our customers every day. If you have a strong work ethic, enjoy rising to challenges, and want to be part of a fast‑growing Atlantic Canadian company, we’d love to hear from you.

#J-18808-Ljbffr