Customer Service Agent Job Masset British Columbia Canada,Customer Service/HelpDesk

Location: Masset

Do you enjoy the aviation industry and are looking for a leadership opportunity? Are you passionate about aviation and looking to grow your career? If you've answered yes, we'd love to hear from you!

So, would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility? If you've answered yes, come join us!

Executive Aviation is looking for permanent casual Customer Service Agents to work at the Masset Airport (ZMT)! In Masset, you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.

This role reports directly to an amazing Customer Service Coordinator who is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $20.50-$24.15/hour. We have fantastic flight benefits with the airlines that we support, and great EA Travel perks. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Greeting passengers

Following airline specific check-in policies and procedures

Have proper security clearances

Provide pre-flight first class or priority seating grooming for the flight

Manage passenger boarding as per airline procedures

Understanding flight document requirements and carry-on allowances

Positively working with airline crew

A physical ability to consistently lift up to 70lbs/32kgs

Kindly enforce airline and airport policies and procedures to passengers

In some cases, learn how to bridge an airplane

Other duties as assigned

Qualifications

You are a true customer service champion with a minimum of two years’ in a customer-facing role

You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service

You love to multi-task and are comfortable in a fast-paced environment where time pressures are a way of life

You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.

Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma

Previous airport experience would be considered an asset

Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays

An ability to meet all conditions of employment:

A criminal background check


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