Workplace Experience Ambassador

Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests

Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions

Front Desk Responsibilities:

Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations

Engage visitors and employees in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards

Execute the badging process for employees, visitors, and third-party providers

Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client.

Strive to continually improve experience service performance.

Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives.

Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience.

Builds meaningful lasting relationships with Client employees and guests

Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained

Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered

Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur

Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies

Assistance and flexibility with Client events as needed to ensure flawless delivery

Provide administrative and operational excellence for soft services

Implement and monitor standards of service to meet and exceed expectations

Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable…