Member Service Representative - La Glace

Position

Member Service Representative provides customer service in the form of processing member requests for routine over-the-counter services as well as directing members to the appropriate position in the branch to receive other services that Vision Credit Union Ltd. provides. Member Service Representatives understand their role providing exceptional quality, positive, and friendly experiences to all members as well as consistent accuracy.

• Member Service Experience preferred.
• Excellent communication and member service skills are essential for success in this role. In addition, excellent ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Attention to technical detail and proven ability to work effectively in a time sensitive and team environment is necessary for this position.
• Cooperative or Credit Union industry experience is a benefit.

• Salary range $43,000 to $50,000/annually.
• Comprehensive benefits package.

SUBMIT RESUME AND COVER LETTER TO:
Jennifer Hormann, Vice President of Human Resources, Vision Credit Union Ltd., Corporate Office, 5007 – 51 Street, Camrose, Alberta T4V 1S6. Fax .  Only those individuals invited for an interview will be contacted.

Position Title:

Member Service Representative

Reports To:

Branch Supervisor/Senior Member Service Representative

Member Service Representative provides customer service in the form of processing member requests for routine over-the-counter services as well as directing members to the appropriate position in the branch to receive other services that Vision Credit Union Ltd. provides. Member Service Representatives understand their role providing exceptional quality, positive, and friendly experiences to all members as well as consistent accuracy.

• Accurately process member transactions such as Deposits and withdrawals, loan payments, utility payments, official orders, calculation of foreign exchange and domestic exchange, cheque cashing, stop payments, hold funds, and night deposits.
• Identify situations where members could benefit from using other services by cross‑selling and referring them to the appropriate position in the branch.
• Open assigned combinations, have cash drawers at teller wicket prior to business hours and maintain cash holdings during the day.
• Buy and sell currency from the vault as necessary.
• Cash balance maintained without exceeding teller drawer cash limits. All security procedures are observed.
• Maintain joint custody of ATM balancing and servicing within specified time limits while security procedures are followed.
• Consistently balance cash drawer independently and accurately while maintaining a neat and organized teller wicket.
• Accurately send and receive wires for members within specified time frames.
• Accurately respond to member inquiries in a prompt and courteous manner.
• Sell all investments and accurately administer Term Deposits and Registered Plan documentation.
• Accurately open and close member accounts while completing forms in accordance with loss prevention procedures.
• Custodian on specified combinations. Ensure compartments are secured at all times, combination changes are made in accordance with loss prevention procedures.
• Provide access to members’ safety deposit boxes and rent control records are kept current.
• Follow reporting procedures on Money Laundering and FINTRAC.
• Accurately scan deposit and investment documentation on a daily basis or as required.
• Adhere to all Vision Credit Union Ltd. policies and procedures.
• In-depth knowledge of all bank deposit products and policies.
• Follow all compliance policies and procedures in relation to Anti‑Money Laundering and Anti‑Terrorist Financing Guidelines.
• Assist Branch Supervisor/Manager with other duties as assigned.

• High school diploma.
• Member Service experience preferred.
• Cash handling or sales experience preferred.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Strong communication skills.
• Ability to prioritize and make on-the‑spot decisions regarding member transactions, weighing member satisfaction issues with bank exposure…