Service Desk Assistant - Augustana Campus

This competition is restricted to internal applicants of the University of Alberta. Please log in to verify your internal candidate status.

This position has an end date of September 15, 2026.

Location - This role is in-person at Augustana Campus, Camrose, AB.

This position provides administrative and customer service support for campus residence. Reporting to the Lead Assignment Coordinator, the Service Desk Assistant will work full-time (May-September), focusing on a number of detailed projects such as providing support for move-in preparations, completing a key inventory for all residences, and updating building access control. Additionally, the Service Desk Assistant will demonstrate a highly professional image as a front-line contact to students, families, guests, and staff.

Extensive communication skills will be used to convey information both in person and in writing. This position will play a key role in providing administrative and customer service support, requiring extensive interpersonal, attention to detail, and organizational skills.

• Provides day-to-day administrative and clerical support to the Occupancy Management team
• Assists with annual key inventory
• Assists with the preparation and processing of Move-in and Move-out material
• Assists with access control to residence buildings
• Cancels and changes applications upon receipt of student requests
• Assists with file preparations, daily filing, and file management
• Assists with projects, statistics, and research
• Other duties as assigned

• Answers questions, concerns, complaints, and deals with in-person, telephone, and e-mail requests from current and prospective residents
• Responds to written correspondence
• Issues temporary keys
• Ensures that professional service is provided to all customers, that policies and procedures are adhered to, and that maximizing customer satisfaction is strived for at all times

• Must be a University of Alberta undergraduate student
• Must have exceptional organizational, interpersonal, and attention to detail skills
• Must have excellent communication and customer service skills
• Must be responsible, resourceful, and willing to work as part of a team
• Previous residence experience is a strong asset, but not necessary

Click "Apply Now" to submit your cover letter and resume.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide. Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just.

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At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting…