Service Appointment Coordinator

Jim Pattison Subaru Victoria, 1784 Island Highway, Victoria, British Columbia, Canada

Posted Thursday, February 26, 2026 at 11:00 AM

Jim Pattison Subaru Victoria is seeking a highly organized and customer-focused individual to join our team as a full-time Service Appointment Coordinator
. If you have a passion for delivering exceptional customer service and possess excellent organizational skills, we want to hear from you!

This is a great opportunity for those who are looking to get into Service Advising.

Schedule: Tuesday to Saturday, 8:00 AM – 4:30 PM
Pay Rate: $19–$20 per hour

A day in the life…

• Greeting all service customers in a professional and friendly manner.
• Answering and managing the service phone line.
• Scheduling and coordinating customer appointments and service calls.
• Contacting customers with vehicle status updates and notifying them when vehicles are ready for pickup.
• Providing clear communication regarding service timelines and next steps.
• Filing service documents and maintaining organized records.
• Handling customer inquiries and concerns with professionalism and care.
• Demonstrating a high degree of accuracy, sound judgment, and attention to detail.
• Conducting post-service follow-up calls to ensure customer satisfaction and gather feedback.

What we look for…

• CDK experience is an asset.
• Previous experience in customer service or appointment coordination, preferably in the automotive industry.
• Competitive compensation plans.
• Unlimited opportunities for growth and development.
• Manufacturer training is provided.
• Professional development with various vendors and products.
• State-of-the-art amenities.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Comprehensive benefits package including:
  Healthcare, Dental care, Life Insurance, AD&D, Global Medical Assistance, Short-Term and Long-Term Disability, and more!
• Amazing colleagues, great working environment, and a team building culture!

We would like to thank all applicants for their interest in this exciting opportunity, however, only those selected for an interview will be contacted directly.

Jim Pattison Subaru Victoria, 1784 Island Highway, Victoria, British Columbia, Canada