IT Administrator

About Us

ChargePoint is at the center of the EV charging revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. Since our founding in 2007, ChargePoint has focused on making the transition to electric easy for businesses, fleets and drivers. We foster a positive and productive work environment by living our values:
Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. Join the team that is building the EV charging industry and leave your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

IT Support Manager

The IT Administrator reports to the IT Support Manager and is responsible for performing on-site and remote troubleshooting, collaborating with IT Operations, managing end-user workstations, responding to service requests, coordinating with vendors, and managing IT assets. Key skills include customer service commitment, decision-making, troubleshooting, communication, multitasking, and project management, supported by technical expertise in MS Windows, MacOS, SaaS applications, Microsoft 365, JIRA, mobile device management, and asset tracking tools.

The role requires a minimum of 5 years of experience in enterprise IT and a relevant bachelor’s degree.

• Perform on-site and remote analysis, diagnosis, and resolution of complex system issues for end users. Recommend and implement effective corrective solutions, including coordinating off-site repairs for remote users when necessary
• Collaborate closely with IT Operations team members to maintain the efficient operation of the organization’s computing environment
• Administer and resolve issues related to end-user workstations, software, and networking as required
• Receive, triage, and respond to incoming service requests regarding system or application problems
• Coordinate with third-party support providers and hardware vendors when needed to ensure timely issue resolution
• Support troubleshooting efforts for Microsoft 365 applications, including Outlook Webmail
• Assist with resolving issues involving One Drive, SharePoint, Slack, Microsoft Teams, JIRA, and other business applications
• Manage IT assets, including inventory tracking, procurement, and asset updates in Fresh Service, and ensure compliance with company policies
• Setting up audio/video production environment for town halls, all-hands, and other events
• Producing smooth and seamless transitions on a broadcast switcher/scaler (Black Magic, Analog Way, Barco, etc.)
• Color grade and correct incoming SDI video feeds for ambient lighting conditions for broadcast
• Troubleshoot and deploy NDI / HDBaseT Video over IP senders/receivers in conference rooms
• Shoot primary & B-roll shots for video
• Edit video from video shoots
• Perform other related duties aligned with the scope and intent of the role
• Perform on-site and remote analysis, diagnosis, and resolution of complex system issues for end users. Recommend and implement effective corrective solutions, including coordinating off-site repairs for remote users when necessary

• Bachelor's degree in Computer Engineering, Information Technology, or related field/training
• 5+ years of experience working in an enterprise-level IT environment
• Proficiency in supporting Windows, macOS, Linux, Okta, and other SaaS applications
• Hands-on experience with Microsoft Office 365 and the Office Suite
• Experience working with JIRA and Confluence
• Familiarity with Mobile Device Management (MDM) technologies such as Kandji, Intune, or Jump Cloud
• Experience using asset management platforms such as Fresh Service
• Preferably 3+ years of experience in setting up AV for townhalls and all-hands, specifically mixing for in-person & virtual on a digital audio console (Midas, Sound craft, Allen & Heath)
• Understanding of Crestron devices/control systems

• Strong commitment to delivering high-quality customer service and IT support
• Confident decision-maker with a…