Hotel Front Desk Supervisor

Overview

Description

POSITION SUMMARY:

Responsible for successful direction, administration and coordination of all activities of the hotel.

• Provide supervision of front desk staff. Train, counsel, and provide feedback to Manager regarding staffing, hires, corrective actions, performance evaluations, attendance, and separations
• Maintain an adequate inventory of supplies and equipment.
• Plan work schedules to ensure maximum Guest service.
• Facilitate the flow of information throughout the property by organizing, facilitating, and attending regularly scheduled meetings with team and other hotel departments.
• Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals.
• Analyze service and general operations for the front desk daily, giving feedback and offering directions as needed.
• Tactfully handle stressful and difficult situations with Guests and Team Members to identify effective resolutions.
• Ensure all support duties and responsibilities are carried out in an efficient and timely manner.
• Perform additional duties as assigned.

• Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for enrolled members of the Yavapai-Apache Nation.
• Required
  
  Education:
  
  HS Diploma.
  
  Preferred Education:
  
  Not Applicable.
• Work Experience:
• 2 years of experience in the hospitality industry.
• 3 years of supervisory experience.
• Additional education and/or related work experience may substitute for the minimum requirements of this position.
• Knowledge, Skills, and Abilities:
• Must have basic computer knowledge with Microsoft Office programs.
• Must possess effective communication (verbal and written) skills in English. Bilingual in Spanish a plus.
• OPERA PMS system experience a plus.
• Professional Licenses & Certifications Requirements:
  Not Applicable.
• Must be 18+ years old and be available for all shifts, including weekends and holidays.
• Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies and procedures.
• Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.