Patient Representative; bilingual

Patient Representative (bilingual preferred)

Job Category
:
Administrative

Requisition Number
: PATIE
003151

Location:

Camp Springs, MD 20746, USA

About Us

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.

Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

• We offer a competitive salary, a stable work environment, and a valuable benefits package.
• Benefits include Medical, Dental and Vision plans through Care First with PPO and HSA options, available the first of the month after your hire date.
• Rich leave benefits including PTO from day one, 8 company-recognized paid holidays plus a floating holiday, and 5 days of sick leave per calendar year.
• Employee Assistance Program, Earned Wage Access, and Employee Assistance Fund.
• Discounts on shopping and travel perks through Working Advantage.
• 401(k) retirement plan with employer match.
• Paid training opportunities and Education Assistance Program.
• Employee Referral Bonus Program.

• Provide administrative support to departmental physicians/supervisor/manager/administrators, including receiving and disseminating telephone/fax messages in a timely and appropriate manner using clinic branding and your name.
• Provide consistent support/coverage as needed per departmental policy.
• Direct patients, families, and visitors to appropriate medical treatment areas in a sensitive and caring manner.
• Assist with distributing reports, records, and messages while maintaining patient and clinic confidentiality.
• Assist with maintaining internal/external supply inventory.
• Comply with Micro MD and BSO departmental billing functions; post patient charges and payments.
• Assist Manager by coordinating, reviewing, and preparing clinic charts for patient appointments as per departmental policy.
• Maintain the office in a neat and orderly fashion; assist in maintaining a safe environment.
• Assist Manager and District Manager in completing requests for medical records and related requests.
• Maintain charts in proper order, inserting forms and reports in the appropriate location; ensure all forms and dictations are completed.
• Copy materials, manage mail, initiate, prepare, and update forms, reports, and records on a routine basis.
• Respond to inquiries from corporate/physician/patient/family/attorney and manage ambiguous situations.
• Utilize QIP principles/techniques for organizational change and systems modification.
• Operate and maintain office equipment including fax, computers, and copiers.
• Assist with sorting and distribution of departmental mail/correspondences/faxes/phone messages promptly.
• Perform other duties and assignments as directed and/or necessary.
• Interview patients, collect information, and enter data into the computer.
• Ensure patients’ paperwork and Micro MD match; verify insurance and documents in the computer using account notes.
• Explain Excelsia Injury Care paperwork to patients and ensure…