Quality Assurance Technical Specialist

Overview

The Quality Assurance Technical Specialist serves as a hands-on operational and technical quality leader supporting multiple laboratory locations across the division. This role bridges laboratory operations, regulatory compliance, quality assurance, and technical process improvement to ensure standardized workflows, sustained survey readiness, and high-reliability performance.

• Quality Oversight & Performance Improvement:
  Provide direct support to local laboratories in the oversight of quality monitoring, variance tracking, corrective action development, and performance improvement activities.
• Quality Monitoring:
  Review and validate daily, weekly, and monthly quality indicators, audits, and regulatory tasks in collaboration with Laboratory Managers.
• Trend Analysis & Actioning:
  Monitor trends in quality metrics and assist with root cause analysis, preventive action development, and effectiveness monitoring.
• Reporting:
  Compile and distribute monthly quality and operational reports for assigned laboratory sites.

• Support Laboratory Managers with daily operational activities including workflow optimization, staffing alignment, and prioritization of work queues.
• Assist Technical Specialists with management and standardization of technical processes within assigned laboratory sections.
• Promote consistent implementation of best practices across laboratory locations.
• Provide project management support for division initiatives including IQE entry and tracking.

• Participate in accreditation readiness activities including audits, tracers, documentation review, and corrective action follow-up.
• Support CAP, CLIA, Joint Commission, and DNV compliance initiatives.
• Maintain oversight of document control processes.
• Ensure alignment of laboratory practices with regulatory standards.

• Deliver technical and quality education sessions aligned with division priorities.
• Support competency assessment tracking and documentation.
• Train staff in quality assurance principles and error prevention strategies.

• Serve as the Division Safety Officer supporting safety audits and corrective actions.
• Promote a culture of safety and high reliability.

• Partner with the Division Quality Coordinator on division quality initiatives.
• Act as a resource for Laboratory Managers and Technical Specialists.

Required: Associate or Bachelor degree in Medical Laboratory Science or related field; MLS or MLT certification; 3–5 years laboratory experience; working knowledge of CAP and CLIA.

Preferred: Prior leadership or quality role experience; electronic QMS experience;
Lean or Six Sigma exposure.

Strong regulatory knowledge, organizational skills, communication ability, analytical thinking, and multi-site workflow management.

Ability to work in laboratory environment and travel between sites.

Knowledge, Skills and Abilities:

Strong regulatory knowledge, organizational skills, communication ability, analytical thinking, and multi-site workflow management.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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