Customer Service Representative

Overview

First Community Bank offers a competitive salary, insurance and retirement benefits, a generous paid time off plan, and a stable and friendly working environment. We are committed to a joyous, collaborative work culture that supports those who make a community thrive. Opportunities for advancement exist through programs such as the First Community Bank Leadership Institute, with an emphasis on day-to-day mentorship and cross-branch promotion potential.

Our culture emphasizes duty to customers, teamwork, and a spirit of service as foundational values. We strive to balance work with well-being and community involvement.

Greets customers and assesses needs to determine sales/service focus or referral to appropriate department. Provides specific services to existing and potential customers such as account opening and/or maintenance, and purchases of CDs, HSAs and IRAs.

Essential Duties and Responsibilities

• Assess customer needs for sales and/or services in a professional manner, determine best solution and clearly communicate that solution to the customer. Answer questions regarding bank products and services while recognizing sales and referral opportunities.
• Stay apprised of existing bank products and services including implementation of new ones.
• Open deposit accounts including checking and savings, certificates of deposit, safe deposit box leases, HSAs, IRAs, etc.
• Perform specific service transactions for customers including but not limited to reordering checks, making account name and address changes, granting access to safe deposit boxes, etc.
• Handle customer service issues by conducting research, assuming ownership of customer problems, and providing follow-up status to customers.
• Greet customers to ensure smooth traffic flow within banking office in order to provide efficient service.
• Build customer relationships by using bank-developed techniques and processes to better serve customers and the banking office team. Be proactive in daily customer and prospective customer contact, either by phone or in person to identify financial needs, and initiate and/or strengthen relationships.
• Support team sales process by identifying and acting upon customer needs or by making the appropriate referral. Participate in team and individual sales goals.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.
• May be required to perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Customer service experience in retail sales environment required, banking experience preferred.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to work in a team environment.
• Ability to prioritize and multi-task.
• Adaptability to change, including cross-training for Teller and Teller Supervisor.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.
• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).

Start Date

This position is scheduled to start mid to end of November.

Online
Apply online for specific job openings.

By Mail
First Community Bank
Attention:
Career Opportunities
P. O. Box 64
Lexington, SC 29071

Assistance is available for individuals with disabilities and those who need an alternative method for applying due to a limited ability or inability to use this online process.

First Community Bank offers a competitive salary, insurance and retirement benefits, a generous paid time off plan, and a stable and friendly working environment.

First Community Bank is an Equal Employment Opportunity employer.

First Community Bankers is a marketing name of First Community Bank, a South Carolina-chartered bank.