Help Desk Technician

Overview of the Position The position is in the Bankruptcy Court Clerk’s Office in Camden, New Jersey. The incumbent is responsible for providing help desk support for end users, systems administration, courtroom technology support, desktop configuration, user support, troubleshooting and desktop security. The incumbent is a member of the Systems group and reports to a Systems Supervisor.

Location Camden, NJ

Opening and Closing Dates 01/14/2026 - 04/14/2026

Appointment Type Permanent

Classification Level/Grade CL 24 - CL 25

Salary $49,256 - $88,445

Representative Duties

• Installs, tests, configures and provides first level technical support for word processing, database applications and other software systems.
• Repairs and maintains desktop PCs, scanners, printers and hardware systems.
• Installs, supports, and troubleshoots evidence presentation systems and video conferencing equipment used in court proceedings.
• Installs, configures, administers, and analyzes new products of special applications and LAN systems, including roaming profiles and automated workstation management.
• Installs, configures and supports cell phones, VOIP and voice mail systems and the inter-operation between these devices and networked resources.
• Maintains computer security resources on all workstations, including anti-virus and firewall systems.
• Provides end user support by explaining technical concepts in an understandable manner. Displays patience with inexperienced users.
• Logs and maintains help desk tickets using a ticket management system.
• Writes effective instructions for users and fellow staff. Prepares professional reports and memos that are understandable and on time.
• Analyzes, isolates, and works independently and with the assistance of other technical support staff to solve problems in complex systems. Helps diagnose and remedy computing system failures, both hardware and software.
• Other duties, as assigned.

Minimum Qualifications/Requirements

• One to three years progressively responsible experience providing end user support and assisting with computer problem resolution.
• Demonstrated skill in performing routine hardware maintenance.
• Ability to implement, operate and document information technology systems considering both hardware/software issues.
• Knowledge of computer processes and capabilities.
• Ability to perform both hardware and software maintenance and troubleshooting.
• Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand.
• Proficiency at writing effective instructions for users and fellow staff.
• Ability to travel between offices as needed.
• Commitment to public service.

Preferred Qualifications

• Bachelor's degree, or two year degree in Computer Science or related field, from an accredited college, university or technical school.

• 13 days paid vacation for the first three years
• 20 days paid vacation after three years
• 26 days paid vacation after fifteen years
• 13 days of paid sick leave per year
• A minimum of 10 paid national holidays
• Thrift Savings Plan (equivalent to a 401K plan)
• Choice of Federal Employees Health Benefits Plan
• Flexible Spending Program
• Long-Term Care Program
• Long-Term Disability Insurance

Representative Duties

• Installs, tests, configures and provides first level technical support for word processing, database applications and other software systems.
• Repairs and maintains desktop PCs, scanners, printers and hardware systems.
• Installs, supports, and troubleshoots evidence presentation systems and video conferencing equipment used in court proceedings.
• Installs, configures, administers, and analyzes new products of special applications and LAN systems, including roaming profiles and automated workstation management.
• Installs, configures and supports cell phones, VOIP and voice mail systems and the inter-operation between these devices and networked resources.
• Maintains computer security resources on all workstations, including anti-virus and firewall systems.
• Provides end user support by explaining technical concepts in an understandable manner. Displays patience with inexperienced users.
• Logs and maintains help desk tickets using a ticket management system.
• Writes effective instructions for users and fellow staff. Prepares professional reports and memos that are understandable and on time.
• Analyzes, isolates, and works independently and with the assistance of other technical support staff to solve problems in complex systems. Helps diagnose and remedy computing system failures, both hardware and software.

The federal Judiciary is an Equal Employment Opportunity employer.