Field Care Supervisor

Your Rights

Salary: £26,000 – £28,808 (depending on experience)

Location: Hartwig Care, NW3 2NH

Hours: Full-time (37.5 hours per week, flexibility required including evenings, weekends and participation in the on-call rota)

Hartwig Care is seeking a dedicated Field Care Supervisor to join our team. In this rewarding position, you’ll play a key role in ensuring high-quality care delivery, supporting care workers, and making a meaningful difference in the lives of our Service Users.

Please note:

This role is not eligible for sponsorship as it does not meet the required salary or skill criteria.

• Employee Assistance Programme – 24/7 counselling and wellbeing support
• Wellness Platform – Tools and resources to help you reach your health goals
• Recognition & Newsfeed – Celebrate success and stay connected
• Paid Time Off – 20 days annual leave + bank holidays
• Enhanced DBS Check – Provided at no cost
• Ongoing Training & Development – Free and continuous learning opportunities
• Blue Light Card – Access to exclusive discounts

• Promote a caring, supportive environment that meets the physical, emotional, social, intellectual, and spiritual needs of Service Users.
• Ensure each Service User receives personalised care tailored to their individual needs.
• Implement the requirements of the Health and Social Care Act 2008
  .
• Manage Service User care packages effectively.
• Supervise and support Care Workers to maintain high standards of care.
• Liaise with professionals, Service User networks, and relevant community partners.
• Arranging shadowing for new staff
• Ensuring punctuality and correct care worker assignment
• Monitoring ECM logs and compliance
• Cross-referencing actual vs. planned bookings

• Participate in practical care delivery as part of the rota.
• Provide shadowing support to new or developing care workers.
• Contribute to the carer buddy system to encourage peer support.
• Attend Service User initial assessments, identify needs and risks, and determine suitability for care.
• Negotiate fees with purchasing authorities or families when required.
• Ensure Service Users receive essential information and documentation (e.g., home folder, report sheets).
• Complete and maintain up-to-date paperwork, including care plans, risk assessments, medication forms, and reviews.
• Manage and monitor care packages to ensure continuity and quality of service.
• Record and escalate issues through Care Planner and notify relevant stakeholders.
• Communicate professionally with representatives, professional networks, and family members.
• Ensure all complaints are handled in line with the company’s complaints procedure.
• Support the emotional, physical, spiritual, and material wellbeing of Service Users.
• Cover care calls when necessary.

If you are passionate about delivering high-quality care and believe you’re a great fit for this role, we’d love to hear from you. Please send your CV to and Onyi

If you are an experienced Care Coordinator looking for a new opportunity, we encourage you to apply.