Patient Services Rep; Part-Time

Patient Services Rep (Part-Time)

Cooper University Health Care

Locations: Camden County, NJ – $20.00‑$28.00;
Philadelphia, PA – $20.55‑$25.69

Cooper University Health Care is committed to providing extraordinary health care with a team of professionals discovering clinical innovations and enhancing access to facilities, equipment, technologies and research protocols. We offer competitive rates and compensation, a comprehensive benefits program, attractive working conditions and opportunities for career growth.

Greets patients and guests using AIDET while providing an individualized excellent patient service experience. Provides patient support, keeps informed of delays, and takes appropriate action, including offering alternatives. Performs all registration functions including full registration, updating demographics, identification, insurance information, verification, and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, MyChart messaging, and confirmation calls.

Utilizes kiosks, tablets, and other technology to assist patients upon arrival, requires standing and walking for 2-8 hours per shift. Makes appointments across the healthcare continuum, collects co‑pays and outstanding balances, reconciles cash drawer daily, performs non‑clinical administrative duties including in‑basket and telephone communication, documentation, insurance forms, precertifications, authorizations, referrals, etc. Documents patient outreach and call backs, fulfills organizational responsibilities, respects/promotes patient rights, responds to emergencies, communicates with multidisciplinary team, maintains regulatory standards, and is flexible and multitasks in a fast‑paced environment.

• Minimum one year of recent registration or billing experience in a medical facility.
• Proficiency in patient registration, scheduling, medical insurance pre‑certifications, authorizations, and referrals.
• Epic experience preferred.
• Excellent organizational, written and verbal communication, and teamwork skills.
• Demonstrated performance of excellent customer service skills.

High School Diploma or equivalent required.

NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

• Customer‑service oriented attitude and pleasant, poised demeanor with excellent phone etiquette.
• Excellent communication skills, verbal and written.
• Proficiency in the use of computers.
• NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Entry level

Part‑time

Health Care Provider

Hospitals and Health Care