Crisis Response Team Coordinator -Community Crisis Response Team

Care Coordinator - Community Crisis Response Team (4762)

Sign-On Bonus: Eligible for a $500 sign‑on bonus upon hiring.

Location: Camden County, NJ

Job Type/Status: Full-Time

POSITION SUMMARY: The Care Coordinator is a key member of the Crisis Response Team, responsible for supporting individuals and families experiencing behavioral health crises. The role ensures timely linkage to services, coordinates follow‑up care, facilitates communication among providers, supervises Peer Specialists, and monitors client progress post‑crisis to support stabilization and recovery.

DUTIES AND RESPONSIBILITIES:

• Collaborate with clinicians and Peer Specialists during or immediately following a crisis event.
• Gather client demographic and psychosocial information.
• Support safety planning in collaboration with clinicians and the client.
• Complete required documentation within established time frames.
• Facilitate referrals and warm handoffs to behavioral health providers, medical professionals, housing services, or other community supports.
• Schedule and confirm appointments; assist clients with transportation or logistical barriers.
• Maintain relationships with system partners and regularly update shared databases of services.
• Maintain an inventory of community resources and update the real‑time database of available treatment services.
• Conduct follow‑up calls or visits (within 24–72 hours) to ensure engagement in services.
• Track client progress and ensure continuity of care for up to 30 days post‑crisis.
• Re‑engage clients who miss appointments or need additional support.
• Coordinate with the Data Manager to support program evaluation and reporting.
• Supervise Peer Specialists and ensure effective collaboration with counselors.
• Partner with Peer Specialists to provide education to citizens and stakeholders about available recovery and social services.
• Act as a liaison among clients, families, service providers, and the Crisis Response Team.
• Participate in team meetings, case consultations, and multidisciplinary planning.
• Communicate effectively with all stakeholders during and after a crisis.
• Support development and implementation of crisis response and contingency plans.
• Assist in conducting risk assessments and updating response plans.
• Coordinate care for high‑utilizers and clients with co‑occurring disorders or complex needs.
• Lead debriefing sessions post‑crisis to identify areas for improvement.
• Support the implementation of emergency drills and simulations.
• Maintain knowledge of best practices in crisis intervention and trauma‑informed care.

REQUIREMENTS:

• Bachelor's degree in Social Work, Psychology, Human Services, or related field (Master's preferred).
• Minimum 2 years of supervisory experience.
• Minimum 3 years of experience working with individuals with behavioral health challenges, substance use, or co‑occurring disorders.
• Experience with crisis services, EMS, emergency departments, or community‑based response preferred.
• Strong understanding of behavioral health systems, community resources, and crisis management best practices.
• Excellent communication, documentation, and organizational skills.
• Proven leadership ability and experience working with diverse teams and stakeholders.
• Ability to make sound decisions under pressure and work flexible hours, including nights and weekends.
• Experience with trauma‑informed care and recovery‑oriented systems.
• Valid driver's license, insurance, and clean driving record; ability to operate agency vehicles.
• Ability to lift up to 50 pounds.

BENEFITS: Competitive benefits package and ongoing training opportunities, including:

• Paid time off (vacation, sick, personal, and holiday)
• 401(k) plan
• Medical, dental, vision, prescription, and life insurance
• Flexible Spending Accounts
• Health & wellness activities
• Ongoing training & professional development opportunities
• Opportunity for advancement

About Employment: The Center for Family Services is an equal‑opportunity employer. Requests for motor vehicle record evaluations and medical clearances will be made as part of the hiring process.