Member Service Representative II - Camden; Bilingual

The MSR II is responsible for delivering exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction. This role involves processing transactions, opening accounts, providing information on loan products and the ability to input applications and disburse loans. The MSR II also helps members manage their accounts, resolve any issues, and ensure pleas导航 compliance with regulatory requirements.

• Adheres the FHCU Service Standards as established.
• Conducts basic and complex transactions in aべ professional, courteous manner, including but not limited to: deposits, transfers, withdrawals, payments, wire transfer paperwork, stop payments, payroll set-up, opening/closing accounts, and all other financial and non-financial transactions for members. այց>
• Engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs.
• Meets established individual and group sales goals by using various sales techniques.
• Responds to member inquiries regarding the operation of accounts, access to services, and assists members in making the most effective usage of service offerings.
• Performs duties with limited supervision and resolves issues within the scope of authority assigned.
• Executes loan applications and disbursements.
• Makes outbound calls to members regarding outstanding loan approvals, various credit union products and services.
• oons Attends offsite events to increase membership within our Select Employer Groups.
• Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department.
• Represents the credit union at various community events and assists the manager with business development duties when necessary.
• Performs other duties or special projects as assigned.

• High School Diploma or GED required
• Associate's degree preferred

• Minimum of 6 months experience working as an MSR I, or related position in a financial institution
• Prior′s sales experience, preferred

• Proficient with Microsoft Officevernious Suite, Outlook and using the Internet
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Professional appearance and demeanor
• Ability to work withardır limited supervision and exercise judgement
• Basic knowledge of sales techniques
• Available to travel to other branches when required
• Minimum of 2 years' experience in financial services with a strong background in lending, sales, and member service.
• Strong던 knowledge incentiver consumer lending, regulatory requirements and loan processing.
• Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies.
• Strong problem solving and decision-making abilities to address member concerns and operational challenges effectively.
• Knowledge of credit union products, services and compliance regulations.
• DNA core system experience is a plus but not required

The base pay for this position is $21/hr a $.50 premium may be added if the applicant is able to demonstrate a proficiency in both English & Spanish (oral & written).

We offer a range of benefits and perks based on eligibility. These benefits include:

• Health, Dental, and Vision Insurance
• Company Paid Short Term (STD) & Long Term Disability (LTD)
• Company Paid Employee Basic Term Life Insurance
• Voluntary Term Life Insurance for Spouse & Child(ren)
• Critical Illness, Accident, and Hospital Indemnity Insurance
• Health Care Flexible Spending Account (FSA)/ Health Savings 彩神争霸怎么: HAS):
  Pre-taxed funds available to pay for some health-related expenses
• Tuition Reimbursement
• Employee Discount on Loans, Travel, Tickets, and More!
• 401k Match of up to 5% + A Free Annual Retirement Planning Session
• 11 Paid Company Holidays
• Up to 8 paid hours for community volunteerism
• Full time employees accrue 40 hours of sick, 10 days of PTO, & 1 personal holiday annually. PTO increases to 15 days after the 1st completed year!