Part-Time Enrollment Services Associate - Advisement

Position: Permanent Part-Time Enrollment Services Associate - Advisement
Position Information

Position Information (Default Section)

Title
Permanent Part-Time Enrollment Services Associate - Advisement

Overview

Camden County College (CCC) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution.

As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development.

Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work.

Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance.

Location
Blackwood Campus

Department
Strategic Enrollment

Days and Hours
See Special Instructions

Requisition Number

Position Goals

POSITION GOALS

• The Enrollment Services Associate - Advisement will report directly to the Director of Academic Advisement and will promote a positive and successful learning environment for students and campus visitors in an effort to increase student retention, success and completion. As the first point of contact for the Student Services Center, the position will leverage a holistic approach in assisting students with resource referrals, campus policy interpretation, enrollment steps, appointment scheduling and service use, and general campus navigation.
• The Enrollment Services Associate - Advisement will remain consistent with Camden County College's acknowledgement of the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community's traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community.
  
  We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, in our workplaces and society.

Job Description

ESSENTIAL FUNCTIONS

• Provide coverage for the Student Services Center Information Desk, working independently, and using professional judgment to respond to a variety of customer service requests in a friendly manner.
• Connect students to appropriate academic and student service resources to support student success.
• Complete Back-on-Track (BOT) administrative and financial tasks in support of the BOT Program Manager.
• Support students with scheduling and adjusting Student Service Center related appointments and vet student records in advance to ensure compliance with meeting requirements.
• Provide in person and virtual appointment scheduling support for all services within the Student Services Center and adjacent offices within QLess Tempo.
• Coordinator virtual advising sessions in support of Professional Advisors and Director.
• Convey college policy clearly and effectively.
• Assist students virtually by responding to the advisement department email and providing comprehensive phone assistance to all callers.
• Participate in ongoing professional development and training.
• Provide services at all three college locations, both in-person and virtually.
• Follow all college policies, procedures and processes.
• Participate in committees, activities, and events as assigned.
• Comply with all safety, fire, and smoking regulations.
• Complete all mandatory compliance and safety training as scheduled by Human Resources.
• Perform all other duties as assigned.

Minimum Qualifications

MINIMUM QUALIFICATIONS

• Associate's degree or equivalent credits required.
• Minimum 1 year of customer service experience required;
  Community College experience preferred.
• Excellent customer service skills, including, but not limited to friendliness, courteousness, thoroughness and flexibility.
• Demonstrated ability to work effectively with a diverse population.
• Demonstrate strong communication, interpersonal, leadership, facilitation, and training skills
• Ability to work as a part of a cross-functional team in an innovative environment, and independently as needed.
• Excellent computer skills, including but not limited to:
  Microsoft Office Suite, LMS, Self Service, Early Alert Systems, Video Conferencing and others as needed.
• Ability to plan and prioritize multiple tasks.
• Demonstrated commitment to professional development and improvement.
• Valid driver's license, insurance and access to private vehicle required.

Benefits

Special…