Process Officer

Overview

Starting salary: £38,923. Job Level: Level 3 Zone 1.

Work Location:

5 Pancras Square, London, N1C 4AG
. Hours per week: 4 x 36, 1 x 18. Contract type: 5 x Permanent (4 full time and 1 part time). Closing date:
Sunday 8 February 2026 at 23:55. Test to be held: w/c 16 February 2026 (virtual). Interviews to be held: w/c 23 February 2026 (in person at 5 Pancras Square). Alternative flexible working options available / open to discussion.

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Camden is changing on the inside to make life better for everyone. We’re not just home to the UK’s fastest growing economy, we’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind.

You’ll play a vital role in helping us deliver fair, transparent parking services that support safe streets and an accessible borough. Here’s where you can help decide a better future for us all.

The Camden Parking Operations team is responsible for enforcing parking regulations and traffic laws within the borough, issuing Penalty Charge Notices (PCNs), on-street and via CCTV, to ensure compliance with regulations and policy objectives to support safe streets and an accessible borough.

This role is based in an office environment with flexible working and primarily focuses on processing and responding to PCN enquiries, managing your own workload, reviewing evidence, applying policy and guidance to come to informed decisions on whether to enforce or cancel PCNs.

In this role you will use your investigative and communication skills to consider and reply to correspondence received at various stages of the statutory appeals process for contesting Penalty Charge Notices (PCNs). You will need to demonstrate your ability to extract and respond to the points made in customer challenges. You will investigate, assess and respond to parking and traffic related enquiries as part of our customer focused team.

When full training is completed, you will be able to efficiently process all enquiries relating to moving traffic and parking PCNs, appeals made to the tribunal, parking permits, complaints and service requests from customers and other teams within the service. Comprehensive training is provided to enable you to respond to enquires in a structured and informative manner through application of legislation, policies and guidelines, with appropriate consideration for exceptional and sensitive circumstances.

You will become proactive in engaging with the service to make improvements to our processes and procedures especially for customers interacting with the service. There are various pathways into the different facets of parking and traffic operations, and you will be supported through personal development and training opportunities that are provided to move into other areas within Parking Operations.

• Investigate, analyse and respond to challenges made by customers who are disputing PCNs issued
• Manage your own diverse workload by working independently to reply to enquiries based on set policies and procedures
• Learn, retain and apply knowledge gained to varied scenarios and stages of the statutory appeals process when writing detailed responses
• Prepare and present appeals to independent adjudicators to explain any enforcement action taken
• Engage proactively with the service to enhance customer experience through identifying and improving existing processes and procedures
• Participate in training and development opportunities to expand your knowledge and skills in parking and traffic operations

To find out more about what it is like to work at Camden, meet some of our people by visiting

This role requires you to demonstrate the ability to learn and retain complex information, particularly legislation. You should possess strong decision-making, investigative and analytical skills and have experience applying them to a variety of situations. Excellent attention to detail is…