Collection Officer

Salary: £22- £28 / Hour
Job type:
Day to Day Cover

Location:

Camden

We are seeking an enthusiastic, motivated and innovative professional to join our team, specialising in the recovery of service charge income. This is a key role in ensuring leaseholders receive the right support while maximising income recovery.

• Proven experience in recovering service charge income, including direct dealings with leaseholders
• A basic understanding of Leasehold Law
• Direct experience delivering a frontline service in a challenging housing environment
• Strong IT skills with excellent written and verbal communication
• Ability to advise on financial assistance, provide basic benefit advice, and make referrals to debt advice agencies
• A team player who can also work independently, stay organised, and meet tight deadlines
• A passion for delivering first class customer service

• Maximising recovery of service charge income, debts and arrears in line with procedures
• Submitting cases to HMCS for online judgement, monitoring progress, and escalating to enforcement where required
• Liaising with legal representatives and attending court as necessary
• Providing advice on financial assistance for major works debt and signposting to support services
• Handling leaseholder enquiries and resolving disputes end to end
• Administering suspense accounts, reallocating payments, reconciling accounts, and processing refunds where necessary

This is an exciting opportunity to take ownership of a challenging but rewarding role, supporting leaseholders while ensuring effective income recovery.