Collection Officer

Position: Income Collection Officer
We are seeking an enthusiastic, motivated and innovative professional to join our team, specialising in the recovery of service charge income. This is a key role in ensuring leaseholders receive the right support while maximising income recovery.

What we’re looking for:

• Proven experience in recovering service charge income, including direct dealings with leaseholders

• A basic understanding of Leasehold Law

• Direct experience delivering a frontline service in a challenging housing environment

• Strong IT skills with excellent written and verbal communication

• Ability to advise on financial assistance, provide basic benefit advice, and make referrals to debt advice agencies

• A team player who can also work independently, stay organised, and meet tight deadlines

• A passion for delivering first class customer service

Key responsibilities include:

• Maximising recovery of service charge income, debts and arrears in line with procedures

• Submitting cases to HMCS for online judgment, monitoring progress, and escalating to enforcement where required

• Liaising with legal representatives and attending court as necessary

• Providing advice on financial assistance for major works debt and signposting to support services

• Handling leaseholder enquiries and resolving disputes end to end

• Administering suspense accounts, reallocating payments, reconciling accounts, and processing refunds where necessary
This is an exciting opportunity to take ownership of a challenging but rewarding role, supporting leaseholders while ensuring effective income recovery