Tapestry Brand Ambassador FTC CAM, GB

Overview

Tapestry Brand Ambassador - Cambridge (FTC)

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach & Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen.

We’re always on a journey to becoming our best, but you can count on this:
Here, your voice is valued, your ambitions are supported, and your work is recognized.

Primary

Purpose:

Brand Ambassadors (BA) represent Tapestry’s iconic brands—Coach and Kate Spade New York—driving sales and delivering exceptional service within a department store environment. Reporting to the Senior Regional Brand Ambassador (SRBA), BAs embody Tapestry’s values and business priorities on the shopfloor, provide insightful feedback, foster meaningful customer interactions, and ensure our customers have a seamless, elevated shopping experience.

We are looking for a Brand Ambassador to join us in John Lewis & Partners Cambridge and play a key role in enhancing the customer experience, driving omnichannel strategies, and identifying new initiatives to support ongoing brand growth and development. The BA will collaborate closely with Tapestry teams, host store management, personal shopping, in-store marketing, and wider shopfloor teams.

Please note, this is a full-time (40 hours per week) 12-month fixed-term contract.

The successful individual will leverage their proficiency in Retail Customer Service to:

• Monitor and analyse store performance against targets, ensuring goals are met or exceeded. Where necessary, compile and present actionable plans to the SRBA. Regularly track trade performance to ensure alignment with expectations
• Foster strong relationships with department store management teams to enhance brand visibility and customer loyalty. Communicate and implement business initiatives, acting as a key liaison between the host store and SRBA
• Observe in-store activity and identify growth opportunities, including potential for new activations, local events, or omni-channel customer engagement initiatives
• Deliver engaging brand training sessions and equip host store teams with the knowledge and tools needed to drive sales. Effectively manage time to remain responsive to shifting customer demographics in a dynamic retail environment

• Provide a seamless and elevated customer experience, staying up to date with brand training, tools, and resources to maintain high service standards
• Proactively generate ideas for clienteling and in-store events, supporting and co-hosting activations that drive engagement and sales
• Develop strong relationships with local retail partners to gain insights into customer demographics, profiling, and emerging brand opportunities. Attend local brand events to deepen understanding of key business priorities and market trends
• Execute visual merchandising (VM) directives within the host store, ensuring new season collections are prominently displayed and aligned with delivery schedules
• Apply VM guidelines effectively during markdown periods, maintaining consistency with regional visual standards and ensuring a cohesive brand presentation
• Cultivate a strong working relationship with the Regional VM Manager, regularly sharing visual updates and seeking feedback to continuously enhance VM skills and execution

• Oversee daily product deliveries and replenishment, ensuring back-of-house areas are clean, organised, and well-maintained. Escalate any operational concerns to the SRBA as needed
• Complete trade reports promptly, ensuring key product insights and callouts are communicated clearly and efficiently to the SRBA and Sales Team
• Collaborate with the SRBA to coordinate effective shopfloor coverage, ensuring optimal staffing levels to support business needs and customer experience

The accomplished individual will possess:

• Minimum of two years’…