Veterinary Receptionist Float

Veterinary Receptionist

Salary: £12.33 per hour

Location:
Village Vet (Milton, Longstanton, Cottenham, Royston and Whittlesford)

Job Type: Part-time

Hours: On average this is 35 hours per week worked out over a 4 week period; however due to the nature of the role you may work shorter hours one week and longer the next.

Village Vet Cambridge have a fantastic opportunity for a Float Client Care Assistant for our Cambridgeshire veterinary practices!

• You will be the front of house, welcoming clients and their pets into the branches. Be efficient, pleasant and courteous to clients and their animals at all times.
• Manage and deal with appointment bookings in a professional and efficient manner.
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service.
• Support the business with a range of administrative duties.
• Have a high level of attention to detail.
• Able to work well in a fast‑paced environment and still maintain a high level of customer service while completing all tasks to a high standard.
• Show awareness of classname within the practice and follow up with clients for outstanding payments.

• Experience dealing with customers in a customer‑facing role.
• Previous veterinary experience is desirable but not essential.
• A proactive, positive attitude.
• Adapt well to learning a new system if no prior experience.
• Excellent communication skills, both verbal and written.
• Highly motivated to provide excellent service to clients and the practice.
• Works well within a team and is a positive member of the team.
• Ability to work at a fast pace under pressure, including lone working and managing own workload when the branch runs at a slower pace.
• Professional approach to work.
• Excellent administration, organisational and time‑management skills with careful attention to detail.
• Excellent IT skills – Microsoft Outlook, Word and Excel.

• 5 weeks holiday plus bank holidays and birthday leave
• Career progression opportunities
• Staff discount schemes
• Life assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E‑car salary‑sacrifice scheme
• Employer contribution pension scheme
• Wellness program including
• Employee assistance program
• Eyecare voucher scheme
• Free annual flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

We are a well‑established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire and Cambridgeshire. Alongside all our primary care services we also have a 24‑hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefit of pets and clients alike.