Director of People & Culture

Director of People & Culture Accountable to

Chief Executive Officer

Member of the Senior Team

The organisation is a large-scale GP provider employing over 300 staff, delivering core GP services to approximately 60,000 registered patients and Urgent and Emergency Care (UEC) services supporting a population of over 1,000,000 across the county.

The organisationoperateswithin a complex NHS system environment, working closely with commissioners, provider partners, Integrated Care Boards (ICBs), NHSEnglandand procurement teams. It is actively involved in bidding for, mobilising and delivering new service contracts.

The Director of People & Culture is the senior lead for the organisation’s people,workforce and organisational development agenda, ensuring that the organisation attracts,developsandretainsthe talentrequiredto deliver high-quality,safeand sustainable patient care.

The postholder will play a key strategic role in organisational growth and service development, including shaping workforce proposals for NHS procurement processes and leading workforce mobilisation for new contracts.

They will act as a trusted adviser to the CEO, Senior Teamand Board on all people-related matters, ensuring strong governance, regulatory compliance and a positive, values-led staff experience.

• Develop and deliver a comprehensive People and Workforce Strategy aligned to organisational objectives, clinicalprioritiesand service growth ambitions.
• Provide expert, evidence-based advice to the CEO, Senior Team and Board on workforce strategy, culture, organisationaldesignand people-related risk.
• Shape and embed a high-performing, inclusive and compassionate organisational culture that supports patient care, staffwellbeingand retention.
• Lead long-term workforce and succession planning across GP, UEC and corporate services.

• Lead the people and workforce components of bids for new NHS service contracts, working in close partnership with clinical, operational and finance leads.
• Develop robust and deliverable workforce models for procurement submissions, including skill mix, rota design, recruitment pipelines,affordability and TUPE considerations.
• Advise on workforce mobilisation, onboarding and integration for new services and contracts.
• Ensure workforce proposals meet commissioner expectations for quality, resilience,sustainability and value for money.
• Design and lead an organisation-wide talent management strategy, including identification and development of high-potential staff.
• Oversee leadership development frameworks for clinical,operational and corporate leaders.
• Ensure clear career pathways, successionplanningand development opportunities across the organisation.
• Promote continuous learning, professional development and capability-building aligned to service needs and future workforce requirements.

• Lead organisational development and change programmes, including service transformation,restructuringand growth initiatives.
• Support leaders to design effective team structures, roles and governance arrangements that enable high-quality delivery.
• Embed effective performance management,feedbackand accountability frameworks.

• Provide senior leadership on employee relations, ensuring fair,consistent and legally compliant practice.
• Lead engagement with staff representatives and trade unions where applicable.
• Oversee complex and sensitive casework, ensuring risks to quality, reputation and staff experience are effectively managed.
• Champion staff wellbeing, inclusion,engagement and retention across the organisation.

• Hold responsibility for the design, administration and oversight of staff satisfaction and engagement measurement (e.g. surveys, pulsechecksand feedback mechanisms).
• Ensure robust analysis,reporting and presentation of staff satisfaction data to the Senior Team and Board.
• Translate staff feedback into clear, prioritised action plans andmonitordelivery and impact.
• Use workforce insight…