Head of Quality and Compliance

Location: Cambridgeshire

Head of Quality & Compliance

Location:

Hybrid (regular travel to branches and Head Office)
Reporting to:
People Director

About the role

Nurseplus is seeking an experienced and strategic Head of Quality & Compliance to lead quality, regulatory compliance and clinical governance across the organisation. This is a senior leadership role with significant influence, providing assurance, direction and continuous improvement to safeguard service users, colleagues and the business.

You’ll take overall accountability for the Quality & Compliance function, setting strategy, governance and standards, while leading and developing a high-performing specialist team. Working closely with clinical, operational and executive leaders, you’ll ensure Nurseplus consistently meets regulatory, statutory and best-practice requirements in a dynamic and growing organisation.

What you’ll be doing

Strategic leadership & governance

Develop and lead the organisation’s Quality & Compliance strategy, aligned to business objectives, growth plans and regulatory requirements

Establish and oversee governance, assurance and reporting frameworks to support Executive and Board oversight

Act as the senior adviser on quality, regulatory, governance and risk matters

Lead the development and continuous improvement of quality frameworks, audit methodologies, policies and governance tools

Produce and present consolidated quality and compliance reports, highlighting risks, insights and recommendations

Team leadership & capability

Lead, develop and performance-manage the Quality & Compliance team, setting clear objectives, KPIs and development plans

Define and embed clear roles, responsibilities and escalation routes across the organisation

Intervene decisively where quality or compliance risks are not being effectively managed

Build capability, resilience and succession to support growth and business continuity

Champion a culture of professionalism, accountability and continuous improvement

Quality assurance, audit & improvement

Oversee an integrated programme of audit, training and improvement activity

Analyse audit findings, complaints, incidents and safeguarding themes to identify organisational risks and priorities

Provide robust challenge on corrective actions where issues are systemic or repeated

Ensure learning is embedded into training, policy and process improvements

Monitor quality metrics to identify and mitigate emerging risks early

Stakeholder engagement

Build strong, credible relationships with Branch Managers, Regional Leaders, Clinical Teams and central functions

Act as the organisation’s senior subject matter expert for quality, regulatory and governance matters

Influence and challenge constructively to drive improvement and risk mitigation

Engage proactively with regulators, professional bodies and sector networks

Work closely with Clinical Leads to align clinical governance, audits and operational practice

Regulatory & inspection readiness

Maintain oversight of regulatory compliance, including CQC requirements, data protection and health & safety

Lead and coordinate internal and external inspections, ensuring effective preparation and follow-up

Ensure the organisation remains inspection-ready at all times

Oversee quality-related risk management, ensuring risks are identified, mitigated and escalated appropriately

About you

Essential experience

Senior leadership experience in quality, compliance or governance within health, social care or recruitment

In-depth knowledge of CQC frameworks and inspection processes

Strong understanding of regulatory frameworks, audit, recruitment legislation and risk management

Proven experience leading and developing high-performing teams

Experience reporting to Executive and/or Board level

Desirable

Experience with in health and social care recruitment

Experience working with framework agreements

Experience collaborating closely with clinical professionals and managing clinical governance interfaces

Skills & attributes

Strategic thinker with strong analytical and problem-solving skills

Able to translate complex regulatory and clinical requirements into practical, scalable processes

Excellent written and verbal communication skills, with credibility at senior level

Confident decision-maker who balances risk, quality and commercial considerations

Calm, resilient, collaborative and values-driven

Additional requirements

Willingness to travel regularly to support operational and clinical engagement

Strong IT skills, including Microsoft Office and reporting/audit systems

Commitment to continuous professional development and staying up to date with regulatory changes

Why join Nurseplus?

At Nurseplus, quality and care sit at the heart of everything we do.

This role offers the opportunity to shape standards, influence senior leaders and make a meaningful impact across a growing organisation that values professionalism, integrity and continuous improvement.

Job Description can be provided

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