Operations Manager
Job in
Cambridge, Cambridgeshire, CB5, England, UK
Listed on 2026-01-10
Listing for:
Encore
Full Time
position Listed on 2026-01-10
Job specializations:
-
Management
Operations Manager, Program / Project Manager, Healthcare Management
Job Description & How to Apply Below
Join Our Team as an Operations Manager!
Are you passionate about delivering exceptional service and supporting high-performing teams? Do you thrive in a dynamic environment where quality and compliance are key? We’re looking for a proactive Operations Manager to join our established team and help set the standard across a portfolio of prestigious residential estates.
The Operations team specialises in the management and provision of soft facilities services across a portfolio of highly prestigious residential and commercial estates. Operations provides operational and line management support for the site-based teams providing high-end residential services and compliance.
- Location: Cambridge
- Annual Salary: £45,000
- Hours/Working Pattern: Monday to Thursday, 7:30am-4pm & Friday 7:30am-3:30pm (Other hours may be required dependent on the needs of the business)
- Assist the Operations Manager in leading site-based teams, ensuring high standards and consistent service delivery across multiple estates.
- Help implement policies and procedures to maintain a 5-star approach, oversee rotas, and ensure compliance with health and safety standards.
- Support budget monitoring, cost control, and help achieve annual financial targets.
- Assist with recruitment, training, and development of staff, conducting appraisals and fostering a culture of collaboration and continuous improvement.
- Build strong relationships with stakeholders, handle queries and complaints professionally, and ensure service level agreements are met or exceeded.
- Help mobilise new sites, ensuring SOPs are implemented, equipment and systems are in place, and compliance is maintained.
- Identify opportunities to enhance efficiency, service quality, and profitability through innovative solutions and best practices.
- Prepare and contribute to monthly reports demonstrating service performance, compliance, and budget control.
- Act as a point of escalation for operational issues and assist in resolving challenges quickly and effectively.
- Willingness to undertake an IWFM (or equivalent) qualification and further qualifications to support the practical experiences that will be gained in the role.
- IOSH Managing Safely or similar Health & Safety qualification (required).
- Experience in facilities or operational management is desirable.
- Strong organisational, communication, and analytical skills.
- Proficiency in Microsoft Office (Excel essential); experience with FM software is desirable.
- A positive, can-do attitude and ability to adapt to changing priorities.
- 23 Days Annual Leave + Birthday + Bank Holidays
- Cycle to Work Scheme
- Medi Cash
- Smart Health – Online health services for you and your immediate family
- Eye Care Vouchers
- Perkbox Rewards
- Company Social Events
- Pension Plan
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