Fire & Security Coordinator

Fire & Security Technical Service Coordinator – Cambridge - £40,000

We are currently working with a well-established Fire & Security company who are looking to recruit an experienced Service Coordinator to support their service department. This is an office-based role coordinating engineers and managing reactive and planned works across fire and security systems.

• £30,000 - £40,000
• Office based role
• Monday – Friday | 8am – 5pm
• 21 days holiday + 8 bank holidays

• Scheduling and coordinating engineers for reactive call-outs and PPM visits
• Managing emergency call-outs and prioritising jobs to meet SLA response times
• Being the main point of contact for clients, ARCs and engineers
• Handling URN enquiries and service requests
• Updating job progress and maintaining service records for audit purposes
• Liaising with clients regarding remedial works following fire risk assessments
• Processing quotes and following up for approval
• Organising tools, materials and specialist fire & security equipment
• Maintaining compliance paperwork including NSI certificates and service logs
• Providing a high level of customer service and dealing with issues or complaints

• Previous experience in a Service Coordinator or similar role
• Background within Fire & Security or Facilities Management
• Good understanding of reactive works and service scheduling
• Strong organisational skills and ability to manage multiple jobs
• Confident communication skills with engineers and clients
• Good attention to detail
• Comfortable using Microsoft Office and service management systems
• Able to work under pressure in a busy service environment

• Experience working for an NSI Gold or BAFE accredited company
• Knowledge of BS 5839, NSI and BAFE standards
• Experience managing maintenance contracts or 24/7 call-out rotas
• Understanding of fire risk assessments and remedial works

Georgie Thain