Senior Business Systems Administrator

Main purpose of job

To define, develop and administer the company’s critical business systems (Net Suite/Hub Spot)

• Oversee setup and configuration of Net Suite and Hub Spot, including user roles, permissions, workflows, and system preferences.
• Ensure alignment of system configurations with business processes and compliance requirements.

• Perform routine maintenance, manage updates, and troubleshoot technical issues to ensure system stability and performance.
• Provide 3rd line support and training to end‑users, enabling effective use of ERP/CRM tools in daily operations.

• Ensure data accuracy, integrity, and security across platforms.
• Design and maintain dashboards and reports using tools like Power BI and native CRM/ERP reporting features.
• Support data transformation and visualization for operational and strategic insights.

• Implement and enforce security policies to protect sensitive business data.
• Manage access controls and audit trails in accordance with standards such as ISO and Cyber Essentials.

• Identify and implement process enhancements using system capabilities.
• Develop and maintain custom scripts and workflows using Suite Script, JavaScript, and Suite
  
  QL to automate tasks and improve efficiency.

• Lead integration efforts between ERP/CRM systems and other business platforms.
• Optimize system performance and user experience through tailored configurations and enhancements.

• Work closely with Finance, Sales, Operations, and other departments to translate business needs into system solutions.
• Collaborate with the IT Manager on change requests and projects, ensuring timely delivery with documented testing and support materials.
• Assist the IT department with general support issues to further the teams capacity and capabilities.

• Take the lead on Net Suite related cases and resolve issues.
• Help maintain the high level of positive feedback received from users.
• Help to build on and improve IT system processes, procedures and policies

• Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities.
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on‑the‑job training, in‑house training or external training courses.
• Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy.
• Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public.
• Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long‑term vision.
• Adhere to relevant quality and regulatory requirements at all times.

It is essential that the postholder has:

• Deep understanding of Net Suite.
• Highly experienced in data transformation and reporting.
• Proficient in scripting in multiple languages such as Suite Script and Java Script.
• Strong technical and analytical skills.

It is desirable that the postholder has:

Understanding of CRM systems such as Hub Spot.

• Experience working with financial and sales data.

It is essential that the postholder has:

• Experience administering Netsuite. Ideally 3 + years’ experience.
• Strong communication (oral and written) and numeracy skills.
• Effective and confident telephone skills, with an excellent level of English.
• Ability to work effectively both individually and in a team.
• Ability to flourish in a competitive environment.
• Excellent IT skills.

It is desirable that the postholder has:

• Relevant product and industry knowledge.

It is essential that the postholder has:

• Strong communication (oral and written) and numeracy skills.
• Effective and confident telephone skills, with an excellent level of English.

• In depth knowledge of Net Suite functionality, including migrations, configuration, customisation, maintenance, and troubleshooting.
• Excellent…