Service Desk Analyst

Service Desk Analyst – Saffron Building Society

Full‑time, permanent role based in Saffron Walden, Essex. Applicants must hold a full UK driving licence, have their own transport and be able to commute daily. Occasional travel to branch locations will be required.

At Saffron Building Society we believe happiness comes from within – including Money Happiness. As a mutual organisation, everything we do is driven by the needs of our members, colleagues and communities. We have a welcoming, inclusive culture where people are supported to learn, grow and make a genuine difference.

• Competitive Salary: up to £27,000 per annum depending on experience
• Holiday: 33 days, including bank holidays
• Pension: 5% employee contribution, 8.5% employer contribution
• Employee Extras: income protection, life assurance, comprehensive well‑being support, buy‑and‑sell holiday, salary‑sacrifice schemes

As a Service Desk Analyst you will provide first‑line IT support to staff and ensure technology issues are resolved efficiently and professionally.

• Provide first‑line IT support to staff, resolving hardware and software issues promptly
• Troubleshoot technical problems to minimise service disruption
• Log, manage and update incidents and service requests using the ticket management system
• Communicate clearly with users, explaining technical issues in a simple, accessible way
• Work collaboratively with internal teams to improve service delivery and user experience
• Travel to branches when required to provide hands‑on IT support

We are looking for a customer‑focused, proactive individual eager to build a career in IT. Required skills and qualities include:

• Strong communication skills and good attention to detail
• Willingness to learn and a positive, problem‑solving mindset
• Basic understanding of IT systems and applications; networking knowledge is beneficial
• Experience in a service desk or IT support role desirable but not essential – full training will be provided
• Capacity to work independently and as part of a team
• Full UK driving licence and own transport, ability to commute daily; occasional travel to branch locations

Please submit an up‑to‑date CV as soon as possible. If you require reasonable adjustments, such as access to information in an alternative format, let us know and we will accommodate you.

No recruitment agencies, please.