Facilities Coordinator | University Hospitals NHS Foundation Trust

The facilities Coordinator will provide proactive operational and administrative support to the Deputy Facilities Services Manager and wider Facilities Services management team in the delivery of high‑quality cleaning, patient catering and linen services across CUH. You will act as a key link between the Band 6 Deputy Facilities Services Manager, contracted providers and ward/department teams, ensuring effective communication, timely resolution of issues and robust follow‑through of agreed actions.

Working closely with the Band 6 Deputy Facilities Services Manager, the post holder will help coordinate day‑to‑day service delivery, routine and ad‑hoc audits, and the implementation of improvement plans and projects aligned to National Standards of Healthcare Cleanliness, food and drink standards and Trust quality and safety priorities. The role will include supporting contract performance monitoring, tracking KPIs, preparing routine performance reports, and escalating risks or non‑compliance in a timely manner.

This is a five‑day, Monday to Friday role (8:00–16:00 or as agreed) and the post holder will be expected to spend regular time in clinical and non‑clinical areas, working alongside the Deputy Facilities Services Manager to champion the Trust’s values of Safe, Kind, Excellent and contribute to a consistently positive patient and staff experience.

Provide day‑to‑day operational and administrative support to the Deputy Facilities Services Manager in the delivery of cleaning, patient catering and linen services, including preparation of papers and data for meetings, reviews and walkabouts.

Act as first point of contact for routine operational issues, resolving these where possible and escalating promptly to the Deputy Facilities Services Manager where there are patient safety, quality or contractual implications.

Support the coordination and tracking of agreed actions from contract review meetings, performance meetings and “Our PLACE” or mini‑PLACE walkabouts, ensuring updates and evidence are collated and shared.

Participate in and sometimes lead routine cleanliness, catering and linen audits in clinical and non‑clinical areas, recording findings accurately and supporting the Deputy Facilities Services Manager to develop and implement corrective action plans.

Assist with local monitoring against National Standards of Healthcare Cleanliness, PLACE, food and drink standards, infection prevention and control requirements and other Trust standards relevant to facilities services.

Maintain up‑to‑date electronic and paper records of audits, inspections, incidents, complaints and compliments, providing summaries, charts and basic analysis as requested by the Deputy Facilities Services Manager.

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here.

CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or…