Operations Manager | University Hospitals NHS Foundation Trust

Overview

We have an exciting opportunity to join Division D as an Operational Manager. The role will cover ENT, Plastics and Vascular services, although please note that we regularly review the portfolios of our operational managers across the division and therefore this portfolio may be subject to change over time.

Division D is responsible for Neurosciences, EPOV (Ear, Nose and Throat, Head and Neck, Plastics, Oral / Maxillofacial, Vascular Surgery) and CDG-MODEL (Cardiology, Dermatology, Medical Genetics, Metabolic Medicine, Obesity, Diabetes / Endocrinology and Lipids). We deliver around half of the Outpatient activity and a third of the Surgical activity across the hospital and run 13 Wards. Many of our services have regional footprints and we work closely with networks, the Cancer Alliance, NHSE and ICBs to deliver high-quality care to patients across the East of England and further afield.

Enable the delivery of outstanding services in accordance with agreed objectives, targets (including RTT and Cancer targets), quality standards, controls and resource constraints.

Operationally manage all non-medical and medical staff, space and equipment allocated to the department to ensure an efficient delivered service.

Line-manage operational and administrative staff in ENT, Plastics and Vascular services. Be a senior leader within Division D and form part of our Senior Management Team. Provide daily support and leadership for staff across the directorate, ensuring patients and staff are safe, cared for and listened to.

Follow the Trust’s policies and procedures and establish and develop departmental policies and procedures to ensure safe and efficient delivery of ENT, Plastics and Vascular services.

Ensure that operational and administrative staff treat all patients with dignity and respect.

Use information held in the Trust offices pertinent to the efficient performance of your services and where appropriate present cases for your services to increase their resources.

Responsible for the formulation of departmental strategies for the training, supervision and development of all non-medical staff within the department and users of the service as appropriate.

Develop and maintain contingency plans for the department.

Management of compliance with respect to CQC regulations.

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here.

CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments, you must have the approval of your line manager before applying. If you are an internal applicant currently on…