Ambulance Care Assistant

Overview

We have a fantastic opportunity for full time Ambulance Care Assistants to join our team based in Cambridge. This is a full time position between the hours of 05:30 am–00:00 pm, Monday‑Sunday (40 hrs per week – 4 days a week), covering various days including weekends. An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day you’ll be helping someone in need, making their lives that little bit easier, and knowing that you make a difference to their day provides a real sense of achievement.

• Transport elderly, sick and vulnerable service users to and from medical appointments and between health‑care facilities. This can be carried out as two‑person crews or alone, so it is vital to hold a full UK driving licence and to have a good degree of physical fitness.
• Assisting in the transportation of ‘end of life’ service users, ensuring a high level of empathy is present at all times.
• Building rapport by effectively communicating with patients and their relatives/friends.
• Responsible for lifting, securing and helping service users in and out of the Ambulance.
• Assist with the handing over of patients to appropriate staff on arrival at treatment centres or to family/friends at their homes.
• Transfer patients from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights.
• Assisting service users with challenging behaviour and/or mental health illnesses.
• Ensuring that the ambulance is kept safe, clean and tidy.

• Hold a valid UK manual driving licence (6 points maximum).
• Be able to work flexible shifts within the operational hours of 05:30 am–00:00 pm, Monday‑Sunday.
• Be an effective communicator and experienced at communicating with others in emotional circumstances.
• Be physically fit for patient handling and moving.
• Pass an Enhanced DBS check (company funded).
• Be committed to patient care.
• Have a natural flair for teamwork and collaboration.

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• Company sick pay covering full salary for 20 days after 2 years’ service.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Hospital cash plan benefits with sickness protection scheme.
• Cash‑plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5‑year intervals with an increase in annual leave.
• Values‑based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

The exciting merger of ERS Medical and E‑Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We endeavour to provide an inclusive and safe working culture for all.