Field Service Engineer

Summary

Location:

Cambridge
Job Family:
Technicians & Engineers
Job Type: Full Time
Posted Date: 13-Jan-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).

You must live in one of the following postcodes: CB1, CB2, CB3, CB4, CB5, CB6, CB7, CB8, CB9, CB10, CB11, CB21, CB22, CB23, CB24, CB25, SG8, PE19, PE27, PE28.

Field Service Engineer – it’s more than a technical role. You’ll travel to different locations, meet new people, install cutting‑edge broadband, troubleshoot issues, and help customers stay connected. You’ll work four days a week after training, gaining real job progression and freedom of outdoor work.

• Install and maintain broadband, TV, and phone services to customers’ homes.
• Quickly resolve technical issues, ensuring customers remain connected.
• Provide exceptional service that leaves every customer satisfied and smiling.
• Work independently with a supportive team backing you at all times.

Want to see what it’s all about? Watch a day in the life of our Field Service Engineer.

Virgin Media and O2 have joined forces to deliver the best connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.

• A UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• To live in one of the specified postcodes above.

• A problem‑solving mindset and a passion for helping customers.
• A methodical, organised approach to work.
• The ability to remain composed and adapt to any situation.

• A starting salary of £29,000 with potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
• Private medical cover through Bupa (including upgrade options for loved ones), a healthcare plan, and critical illness insurance.
• Market‑leading maternity, paternity, neonatal, and carers leave policies.
• 25 days of annual leave, UK bank holidays and your birthday off; option to buy/sell up to 5 extra days.
• A 4‑day working week – 37.5 hours across four days (Monday to Saturday), with shifts of 7.5–10 hours.
• Up to 10% employer pension contributions and life insurance.

• Complete our quick online application and video assessment.
• If successful, chat with a recruiter to learn more.
• Attend an interview with a manager to assess fit.

We’re committed to making our hiring process accessible to everyone. If you need any adjustments, let us know – we’re happy to help.

So, if you’re ready for a rewarding career where no two days are the same, apply today.