Customer Order Coordinator

Location: Cambridgeshire

We are looking for a motivated and detail-oriented Customer Order Coordinator to join a small, supportive team managing customer orders for both UK and international clients. This is a great opportunity to build your career within a growing organisation on the outskirts of Cambridge.

This is a full-time, office-based role.

Main duties will include:

* Manage customer orders from receipt through to despatch for UK and international customers

* Act as the first point of contact for customer order and delivery enquiries

* Accurately process and enter sales orders within agreed turnaround times

* Monitor delivery commitments and proactively manage orders at risk of delay

* Communicate effectively with customers and internal teams to resolve order issues

* Liaise with Production, Purchasing, Logistics, and other departments to ensure smooth order fulfilment

* Prepare and process despatch documentation and delivery confirmations

* Maintain high standards of customer service and administrative accuracy

The ideal candidate will have:

* GCSEs in Maths and English

* Strong IT and computer literacy

* Highly organised with excellent attention to detail

* Calm and professional under pressure

* Enthusiastic, motivated, and reliable

* Clear and effective communication skills (written and verbal)

* Team player with a strong customer service focus

If this role looks like your next challenge, please contact Emma ASAP or apply via the advert!
We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions