Spanish Customer Support Executive

Location: Pampisford

Our client is a specialist software provider, looking for a Customer Support Executive to act as the first point of contact for customers, who speak Spanish. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.

Key Responsibilities Triage inbound support tickets and route to the correct technical teams from Spanish speaking countries Answer inbound customer calls and direct enquiries appropriately from Spanish speaking customers Provide clear, professional customer communication Log and document customer interactions accurately Support customers with general software-related queries Skills & Experience Essential:
Fluent English and Spanish Customer service or support/helpdesk experience Excellent verbal and written communication skills Strong telephone manner Team-oriented, reliable, and customer-focused Desirable: CRM or telephony system experience SQL, reporting tools, or XML knowledge Familiarity with Hub Spot and Aircall is a plus Benefits £28,000-£32,000 (depending on experience) Hybrid working (2 days office / 3 days home) 24 days holiday  bank holidays Pension, healthcare & gym discount Free parking, laptop provided Bonus, social events & additional perks Working Hours 37.5 hours per week 8:00am4:30pm (1-hour lunch) First 3 months: 3 days per week in the office for onboarding