Customer Success Executive

Join to apply for the Customer Success Executive role at Adkwik

Up to £31,000 per annum, depending on experience.

Location:

Sawston, Cambridge, United Kingdom. 40 hours per week, Monday–Friday 8:30 am–5:00 pm.

Adkwik is a trusted leader in the manufacture and supply of high-performance adhesive solutions for the industrial, construction, and woodworking sectors across the UK and Ireland. With over 30 years of expertise, we help businesses overcome bonding challenges through tailored products and expert support.

Our mission is to bring a problem‑solving mindset to every client, delivering quality products, reliable service, and practical expertise. We’re driven by core values of trust, loyalty, efficiency, and sustainable practices.

As a Customer Success Executive, you’ll be the friendly, knowledgeable, and solution‑focused point of contact for our customers, ensuring every interaction delivers an exceptional experience. Your role centres on strengthening customer relationships, resolving queries efficiently, and helping them choose the right products to support their work. A major focus will be to increase product turnover and customer reliance, whilst reducing response times and enhancing accuracy.

Additionally, you will:

• Manage the full order process.
• Liaise with the warehouse for fulfilment and update customers.
• Build strong relationships with key accounts to support long‑term loyalty.
• Process orders, payments, returns, and credits with accuracy and care.
• Maintain accurate CRM and Sage 50 records.

To be considered as a Customer Success Executive, you will need:

• At least one year of experience in a B2B customer success role.
• Experience of MS Office, including Outlook and managing CRM systems.
• Outstanding relationship‑building skills via telephone.
• Excellent written communication skills.
• At a minimum, GCSEs or equivalent in English and Mathematics (grade 4/C or above) or equivalent professional qualifications demonstrating strong numeracy and communication skills.

Other organisations may call this role Customer Service Advisor, Customer Care Executive, Customer Service Representative, Call Centre Operative, Contact Centre Operative, Client Service Executive, Client Relations Executive, Customer Support Executive, or Sales Support Executive.

• Salary of up to £31,000 per annum, depending on experience.
• Discretionary company bonus scheme.
• 23 days’ annual leave plus Bank Holidays.
• Enhanced sick pay scheme.
• Potential for salary sacrifice schemes.
• Team days and conferences.
• Fully paid training across all fields.
• Free parking.
• Free snacks and drinks.

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Webrecruit and Adkwik are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready to take your next step as a Customer Success Executive, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Entry level

Full-time

Other (Industries: Consumer Services)