Business Clinic Administrator

Location: Cambridgeshire

Job Title:

Business Clinic Administrator

Start Date:

16th March 2026

End Date: 31st July 2026

Hours:

37 hours per week (Full Time)

Location:

Cambridge or Chelmsford campus

Hourly Rate: £13.84 per hour

Job Purpose:

The role holder will provide day to day administrative support to the Business Clinic, strengthening external engagement and B2B partnerships. You will also act as a key link between academic, professional services and external stakeholders and you will coordinate engagement projects and support commercialisation opportunities.

Principal Accountabilities:

* Provide efficient day to day administrative support for the Faculty Business Clinic, ensuring all routine processes are completed accurately and on time.

* As the single point of contact for internal and external stakeholders, resolve issues or problems effectively, escalating where appropriate.

* Support the planning and implementation of the ARU Business Clinic engagement process, ensuring effective coordination as the Business Clinic scales up.

* Organise engagement activities using CRM-enabled relationship tracking mechanisms.

* Ensure regular liaison and communication with colleagues across the university, building good working relationships with internal and external stakeholders.

* Support customer satisfaction and stakeholder feedback activities, designing evaluation mechanisms to capture insights, analyse themes to inform future action, and implement recommendations for continuous service improvement.

* Maintain and quality-assure stakeholder records and interactions via the CRM system, ensuring up-to-date and compliant information is readily accessible.

* Assist with the preparation of specialised data reports and dashboards on industry engagement activity for senior management

* Assist in the maintenance of internal and external-facing promotional strategies and material content for use across communication platforms

Person Specification:

Previous experience:

* Experience in delivering effective administrative outcomes

* Experience of problem solving by accurately checking, interpreting and organising information in line with established procedures.‑solving by accurately checking

* Proven ability to contribute to continuous improvement.

* Demonstratable experience of working with external stakeholders

* Experience of planning and delivering events and activities

Knowledge/

Skills:

* Excellent interpersonal and communication skills

* Ability to resolve issues and queries independently but in line with quality standards and established procedures

* Ability to communicate clearly and effectively, both verbally and in writing

* Ability to follow established procedures when dealing with issues and to seek guidance when situations fall outside standard practice.

Please apply online with a CV and covering letter.

Application close date:
Monday 9th March, 9am

Interview Date: w/c 9th March - TBC

Only successful candidates will be contacted due to the number of applications received