Infrastructure Specialist Associate; PN

Infrastructure Specialist Associate (PN )

Position at the Ohio Department of Developmental Disabilities (DODD), Cambridge Developmental Center, United States of America.

• At DODD’S assigned Developmental Centers and/or offices, answers questions from end users, offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentation
• Offers assistance with producing various reports for the center
• Receives training on and assists higher-level specialists to become proficient in installation, maintenance, configuration, upgrading, and/or administration of hardware and software tools in a single technology domain
• Develops and maintains documentation
• Learns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier II – III customer support
• Assists higher-level specialists, diagnoses, analyzes and resolves issues for customer(s) in assigned technology domain
• Grants access, maintains user accounts, troubleshoots problems, and upgrades software
• Provides input and suggestions to supervisor/management relative to scope of duties
• Stays up-to-date regarding current and new technologies, standards, and techniques
• Receives training and learns system security skills to promote system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards
• Assists in conducting performance tuning for hardware and software
• Receives training on vendor-supplied 3rd party utilities for monitoring to become proficient in independent utilization of monitoring utilities
• Interfaces with other platforms from a hardware and/or software perspective (e.g., video conference equipment)
• Changes telephone system (moves dds hanges) updates speed dial, assists to pull reports
• Supports DC payroll department with Kronos time clock hardware configuration
• Configures wireless devices to connect and operate on the network (e.g., laptops, smart phones, etc.)

18 months combined work experience &/or training in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain.

OR Successful completion of IT Apprenticeship program at designated agency.

OR Completion of associate core program in computer science or information systems.

$25.77 per hour. Full-time, classified. Union: OCSEA.

Cambridge Developmental Center, Guernsey County, OH, United States.

Caleb Skinner, caleb.skinnero.gov

To request a reasonable accommodation due to disability, please contact our ADA Coordinator by email at EEO-Diversity Affairso.gov.