Client Services Advocate

Organizational Summary
:

New Pathways provides shelter and resources for families with children experiencing homelessness and develops case plans that promote families moving towards self-sufficiency. New Pathways partners with area churches and housing management agencies so families have a safe place to live while working with staff.

Job Summary:

The Client Services Advocate contributes to our empowering environment by providing support, crisis intervention, advocacy and applying his/her problem-solving skills to challenges being faced by the families we serve.

Principle Duties and Responsibilities:

• Greet prospective clients, volunteers, and community members in a positive and friendly manner
• Screen potential clients for eligibility, complete enrollment paperwork and conduct program orientation for new participants
• Support and facilitate client participation in all aspects of program and housing requirements
• Complete timely notifications and correspondence with clients and volunteers
• Maintain the confidentiality and privacy of all residents, both with other residents and the external community
• Document interactions with participants, as required
• Offer input for client success to Case Manager and Supervisor
• Explain program policies and guidelines to clients, and ensure they are being followed. Communicate any non-compliant behavior to Case Manager and document in their file
• Transport clients to and from the churches, using our van, as required
• Perform some routine house maintenance
• Inventory supplies
• Monthly Fire/CO Check, Computer Cleaning, Van Maintenance and Deep Cleaning of Center
• Forward past guest mail
• Collect Church Evaluations from clients and prepare thank you to the Church
• Other duties as assigned

Qualifications:

• Associate degree preferred
• Experience assisting others
• Experience administering rules and guidelines
• Ability to maintain client confidentiality and privacy
• Dependable and reliable
• Strong communication skills
• Ability to work independently
• Good organizational skills
• Good oral and written communication skills
• Ability to work alone or as part of a team
• Requires use of interpersonal communication, and conflict resolution techniques

Physical Demands of Position:

Must be able to occasionally ascend/descend stairs multiple times per day and lift/carry items weighing up to 50 lbs.

Must be flexible and reliable. This is a rotating weekend position, typical work hours are 7AM-5PM every other Saturday and Sunday. Some Holidays.

Hours per weekend worked:

• 8-20

Paid Training:

• Yes

Working days:

• Saturday
• Sunday

Typical end time:

• 5PM

Typical start time:

• 7AM