PAGU - Service Manager/AGM
Listed on 2026-02-01
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Restaurant/Food Service
Catering, Food & Beverage
PAGU – Service Manager/AGM
is hiring an experienced Service Manager / Assistant General Manager to lead front‑of‑house operations and guest experience at our Michelin‑awarded Japanese tapas restaurant in Cambridge.
Compensation$60,000+ DOE.
Benefits- Transportation / parking support
- Wine education
- Paid time off
- Bonus opportunities
- Leads with calm, clarity, and care.
- Communicates promptly and thoughtfully with guests and partners.
- Is present for the team and attentive to service flow, pacing, and standards.
- Thinks strategically about sales, average checks, and guest experience.
PAGU is a Michelin‑awarded Japanese tapas restaurant led by three‑time James Beard semifinalist Chef/Owner Tracy Chang, located between Central Square and MIT in Cambridge. Our food celebrates local ingredients through Japanese and Spanish techniques, and our work extends beyond the dining room through cooking classes, events, and community partnerships. PAGU is a place for thoughtful hospitality, continuous learning, and meaningful collaboration.
We are building a company people are proud to work with, rooted in empathy, dedication and joy.
- How do we better care for our team?
- How do we better care for our guests?
- How do we better care for our community?
- Training, coaching, and team development.
- Daily floor leadership and accountability.
- Opening/closing oversight.
- Managing service flow, expo, and private dining/events.
- Maintaining aesthetics, ambience, and standards.
- Food and beverage knowledge (including allergies).
- Beverage menu upkeep and wine stewardship.
- Compliance with health and city regulations.
- Building lasting guest relationships.
- Managing guest databases and communications (Resy, Mailchimp, Tripleseat).
- Community engagement and outreach.
- Website and online ordering updates.
- Revenue tracking and sales goals (daily/weekly/monthly).
- Google Suite, Toast, Resy, Tripleseat, Stripe, Shopify, Door Dash/Caviar.
- TIPS.
- Serv Safe.
- Choke Saver.
- Michelin Bib Gourmand (2025).
- Boston Magazine Top 50 Restaurants (2025).
- Eater Boston:
Best Private Dining Rooms (2025). - James Beard Foundation Semifinalist (2020, 2022, 2023).
- Star Chefs Rising Star Game Changer.
PAGU is an equal opportunity employer.
Employment Type:
Full‑time.
Email:
310 Massachusetts Ave, Cambridge, MA (Central Square)
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