Program Manager, Volunteer Services Part Time

Mount Auburn Hospital is seeking a Part-Time Program Manager, Volunteer Services to work 24 hours per week during the day shift. The role will include three shifts per week with a flexible schedule. This position works in collaboration with the Chief Operating Officer to enhance the patient experience, support hospital staff and departments, and engage the community through a dedicated volunteer program.

The organization promotes its WE CARE values:
Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity. influenza vaccination is required for all staff as a condition of employment.

• Time Type: Part time
• Work Shift: Day (United States of America)
• FLSA Status: Exempt

• Develop, execute and evaluate the volunteer program plan in collaboration with the Chief Operating Officer.
• Partner with hospital departments and administration on volunteer placements.
• Promote the program to internal and external audiences including community-based organizations.
• Recruit, onboard and evaluate volunteers.
• Recognize volunteers through annual recognition/awards events.
• Maintain volunteer database, including years/hours served.
• Perform other duties and projects as required within the scope of skill and competency.

• Bachelor's degree required.
• 3-5 years of related experience working with volunteers; 2-3 years supervisory/management experience preferred. Previous healthcare or hospital volunteer experience is also preferred.
• Experience in supervision and training is valuable.
• Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Access) and other web-based applications; ability to produce complex documents and maintain databases.
• Commitment to the WE CARE values:
  Wellbeing, Empathy, Collaboration, Accountability, Respect, Equity.

• Written Communications: ability to communicate complex information in English effectively in writing to staff, management and external customers.
• Oral Communications: ability to verbally communicate complex concepts, address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
• Knowledge: broad and comprehensive knowledge of theories, concepts, practices and policies and the ability to apply them across functional areas.
• Team Work: ability to lead small projects or work groups and foster a collaborative environment; impact on operations across departments.
• Customer Service: ability to lead initiatives to meet or exceed service standards.
• Physical Demands: sedentary work; occasional lifting up to 10 pounds; mostly sitting with walking/standing as needed.

Equal Opportunity Employer/Veterans/Disabled.