Technical Excellence Lead

Job Summary

Waveguide’s hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners.

• Hospitality – Always listening
• Excellence – Always improving
• Resilience – Always flexible
• Ownership – Always trusted

The Lead’s main role is to provide single site management of the program service they are overseeing.

Leads are by nature managing the unique components of the service, not the people delivering the service.

The Technical Excellence Lead’s responsibility is to ensure the onsite delivery of technology hospitality and the positive relationship with all client leadership and client frontline team members.

Their main focus will be to provide site communications, user training procedures, and be the primary, most skilled team member for difficult end user interactions.

The Technical Excellence Lead will report the Client Experience Manager and will only be responsible for hospitality at a single client site.

They will not be responsible for managing personnel and will not have any direct reports.

• Event Operations and Live Production
• Operate and Support Large-Format Hybrid Events
• Provide Local Technical Support for Live Audiences, Presenters, Remote Participants, and Panel Discussions
• Manage Stage Audio Including Wireless Microphones, Table Mics, Headsets, Lecterns, and Dante Audio Routing
• Coordinate Video Playback, Multi-Source Switching, Content Routing, and LED Wall Output
• Monitor, Adjust, and Optimize Event Audio, Video, Lighting, and Video Feeds
• System Monitoring and Maintenance
• Perform Routine Preventative Maintenance Checks on all AV Equipped Spaces
• Create, Track, and Escalate tickets to stakeholders and vendors
• Manage and Coordinate with Integration Vendor for Service Visits, escalations, troubleshooting, and new builds/upgrades
• User and Presenter Support
• Provide rehearsal support, presenter briefings, microphone management, and confidence monitor setup
• Support technical production for leadership events, town halls, high-profile internal and external meetings
• Media Production
• Manage and Maintain a Media Production Pipeline for Event Photography, Headshot Sessions, and Small-Scale Videography

• 3–5 years’ experience in live AV event operations
• Strong understanding of AV signal flow and live production workflows
• Ability to work independently, prioritize shifting demands, communicate clearly and calmly under pressure
• Experience troubleshooting camera/audio/display issues in real-time production environments
• A passion for delivering extraordinary service continually challenging in pursuit of the user experience and aspiring for improvement performance.
• Superb communication and engagement skills

• QSC Q-SYS Level 1-2 Certification
• Dante Level 1-3 Certification
• Hands on competence with digital audio consoles (Yamaha DM7C, TF3)
• Wireless Mic RF Coordination Experience
• Blackmagic Design ATEM Certification (or proven multi M/E switcher experience)
• PTZ operation and shading (Panasonic UE150)
• Knowledge of LED wall systems (Planar Direct Light Pro)
• Experience or Certification with MTR Systems
• AV Networking Experience

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Waveguide maintains a drugfree workplace.

Req

Waveguide